About the role

Dr Ross Balson is seeking a skilled and professional Medical Receptionist to join our healthcare team on a part-time basis. This is a key position that serves as the first point of contact for our patients and plays a crucial role in maintaining the smooth operation of our medical practice. Located in Box Hill VIC 3128, this role is essential to delivering exceptional patient experiences and ensuring efficient administration of our services.

As a Medical Receptionist, you will be the welcoming face of our practice, managing patient interactions, appointments and administrative tasks with professionalism and care.

What you'll be doing

- Greeting patients in a warm and professional manner upon arrival at the practice

- Managing patient appointments, including scheduling, confirming and rescheduling as required

- Processing patient check-ins and check-outs, ensuring accurate completion of registration forms and documentation

- Answering and directing telephone enquiries to appropriate staff members

- Managing patient records and confidential information in compliance with privacy regulations

- Processing invoices, managing payments and handling financial transactions

- Maintaining appointment schedules and ensuring efficient flow of patient consultations

- Providing patients with information regarding services, appointment procedures and practice policies

- Assisting with general administrative tasks to support the medical practice operations

- Maintaining a clean and organised reception area

What we're looking for

- Proven experience working as a medical receptionist or in a similar healthcare administrative role

- Excellent communication and interpersonal skills with the ability to interact professionally with patients, doctors and staff





- Solid organisational skills and the ability to manage multiple tasks efficiently

- Proficiency with computer systems and medical practice management software

- Understanding of patient confidentiality and compliance with health privacy regulations (such as HIPAA or Australian privacy legislation)

- A calm and professional demeanour, with the ability to handle difficult situations with empathy

- Attention to detail and accuracy in record-keeping and data entry

- Reliability and the ability to work independently within a part-time schedule

- Current knowledge of medical terminology is advantageous

What we offer

We provide a supportive and collaborative working environment where your contribution is valued. As part of our team at Dr Ross Balson, you will benefit from working in a professional healthcare setting with the opportunity to make a meaningful difference in patients' lives. We are committed to maintaining a positive workplace culture.

About us

Dr Ross Balson is a dedicated medical practitioner committed to providing high-quality healthcare services to our patients in the Eastern suburbs. We pride ourselves on delivering compassionate, patient-centred care and maintaining a professional, supportive environment for our team. Our practice values integrity, professionalism and excellence in all aspects of patient care and administration. We are seeking individuals who share our commitment to healthcare excellence and patient satisfaction.

Apply now

If you are a professional Medical Receptionist looking for a part-time opportunity with a reputable medical practice, we would like to hear from you. Please submit your curriculum vitae and a cover letter outlining your relevant experience and interest in this position via email. Please use *@bigpond.com

📌 Medical Receptionist (Box Hill)
🏢 Dr Ross Balson
📍 Box Hill