Support prospective and new customers throughout their journey by responding to enquiries, qualifying opportunities, coordinating onboarding and providing accurate administrative and accounts support. This role combines customer service, lead management and office administration, with a strong focus on creating a friendly and well-organised customer experience.
Key responsibilities
- Respond promptly and professionally to customer enquiries by phone and in writing
- Understand customer needs, qualify leads and pass suitable opportunities to the sales team
- Guide recent customers through the onboarding process
- Support customers with colour and finish selections for their build
- Manage administrative tasks, accounts support and customer records
- Coordinate information across customers, sales and internal teams
- Maintain accurate records and follow up enquiries and onboarding activities
What we're looking for
- Experience using Xero or similar accounting software
- Excellent written and spoken English
- Confidence communicating with customers and recent enquiries over the phone
- Strong customer service skills and the ability to understand customer requirements
- Excellent organisation skills and the ability to manage administration, accounts and customer support tasks
- A friendly, helpful and adaptable approach
- Ability to manage competing priorities while maintaining accuracy and attention to detail