We hope you will join us andbecome one of the people who make Southern Cross CareWAan extraordinary place to be.

About the role and where you will be working:

Join us as our Retirement Living Manager and play a key leadership role in the operational, financial and resident experience success of our retirement living communities.

Based at our Frank Prendergast House in Success, you will provide oversight across multiple retirement villages, working closely with Village Managers, residents, and internal stakeholders to ensure our communities are thriving, compliant, and delivering exceptional living experiences.

This is a full time role offering flexible WFH arrangements.

Your responsibilities will includebut not limited to:

- Leading and supporting Village Managers to achieve operational excellence across multiple retirement communities.
- Driving positive resident experiences and overseeing the resolution of resident concerns and feedback.
- Building strong relationships with residents, resident committees, families, and key stakeholders.
- Managing village operational and capital budgets, monitoring performance, and identifying opportunities for improvement.
- Ensuring compliance with relevant retirement living legislation, village rules, and organisational policies.
- Partnering with maintenance, sales, refurbishment, marketing, and client experience teams to deliver seamless services.
- Leading risk management initiatives and promoting safe, compliant village operations.
- Supporting village sales, occupancy growth, accreditation activities, and strategic improvement projects.

About you:

You are an experienced leader who is passionate about creating vibrant,



connected communities for older Australians. You have a collaborative leadership style, strong commercial acumen, and thrive on building meaningful relationships with residents, teams, and stakeholders. You are driven to continuously improve operations, enhance resident experiences, and support your team to achieve outstanding outcomes.

To be considered for this role you’ll need:

- Demonstrated leadership experience managing teams across multi-site operations or community based environments.
- Strong financial management and budgeting experience with the ability to analyse performance data and make informed decisions.
- Proven experience overseeing operations and ensuring regulatory compliance.
- Exceptional stakeholder engagement, relationship-building and communication skills.
- Strong problem solving skills with the ability to manage issues, risks and competing priorities effectively.
- Experience driving continuous improvement initiatives and leading organisational change.
- Proficiency in Microsoft Office Suite and contemporary business systems.

Working with us

At Southern Cross CareWA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:





- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Free employee assistance program
- A diverse range of services which allows career development and growth
- Annual leave starting at4 weeksfor full time employees.
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment

Kindly note, if your application progresses to an interview, we’ll be asking for:

- National Police Clearance - current within 6 months
- Immunisation record(flu) for client facing roles
- Proof of work rights

About us

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisationcontributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mentalillness.

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enableextraordinary because we;

Listen, Act,Do notgive up, Work as one.

SouthernCrossHousingLtd.are part of the Southern Cross CareWAInc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the landson which we work.

For more information on the services, we provide visit: scrosswa.org.au

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📌 Manager Retirement Living (City of Cockburn)
🏢 Southern Cross Care WA
📍 City of Cockburn