SAF-HOLLANDGroup is a global leader in the design, manufacture and distribution of quality engineering components, systems and services to the Truck/Trailer Segment (Heavy Vehicle Industry), with headquarters in Germany and multi-national activities in Europe, Asia-Pacific, and the Americas. Locally, SAF-HOLLAND (Aust.) Pty. Ltd has a well-established and enviable reputation,and this is driven byour team's passion to create an exceptional customer experience, from the initial purchase to aftermarket and ongoing technical support.
To complement our growing team, we’re looking for a Customer Service - Heavy Vehicle Specialist who can combine strong customer service capability with solid technical understanding of heavy vehicle components and systems. If you enjoy solving problems, supporting customers, and working in a fast‑paced environment, this is a great chance to step into a role with real impact.
What You’ll Do:
Provide expert advice on heavy vehicle components
Respond to high‑volume phone and email enquiries
Process orders, confirm pricing, and manage stock/lead times
Identify correct parts using catalogues, drawings, and OEM tools
Coordinate quotes, orders, delivery tracking, and returns
Assist with warranty claims and problem resolution
Work closely with planning and warehouse teams
What You Bring:
At least 3 years’ Customer service experience in heavy vehicles or transport industry
Strong technical understanding of heavy vehicle systems
Ability to read technical diagrams and parts catalogues
Clear communicator who can simplify technical information
High attention to detail and strong organisational skills
Experience with ERP/parts systems (Pronto is a bonus)
Intermediate to advanced Excel skills
Highly Regarded: Mechanical trade background; Technical/mechanical experience with heavy vehicles
Who You Are
Great at problem‑solving and follow‑through
Technically minded
A supportive, team‑oriented communicator
Why Join Us
Supportive team environment
Opportunities to grow your technical and customer service expertise
A role where your knowledge genuinely helps people
Stable industry with long‑term career pathways
This is a full-time role based at our Melton facility.
If you take pride in your work, think you have what we're looking for and you’re after a fresh challenge in your career then this could be the role for you. Applications will be reviewed as they are received so don't miss out on this amazing opportunity to start your career with SAF-HOLLAND Australia.
Applicants must be currently residing in Australia and have full, unrestricted work rights. This includes Australian or New Zealand citizens and permanent residents. A Pre‑Employment Medical assessment may be required, and reference checks form part of our recruitment process.
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📌 Customer Service - Heavy Vehicle Specialist (Melton City)
🏢 SAF-HOLLAND (Aust.
📍 Melton City
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