Digital Product and Delivery Manager | NSW | 6 Months

- Lead the definition, implementation and communication of the organisation's strategic management frameworks, planning, and demand management to support business goals and align with the strategic requirements of the organisation.
- Provide organisational leadership and guidelines to promote the knowledge development of specialists, contributing to career development planning across the organisation.
- Define the approach and set policies for the discovery, planning, and controlling demand for services and products, ensuring alignment with business priorities and stakeholder's needs.
- Lead the development of demand management capabilities, integrating it with strategic, operational, and change management processes, whilst using scenario planning to assist in informed decision‑making.
- Develop and implement organisation strategies, policies, and methodologies ensuring environmental and social responsibility is embedded in business operations.

ACCOUNTABILITIES

Strategic Planning and Leadership

- Lead the definition, implementation and communication of the organisation's strategic management frameworks, planning, and demand management to support business goals and align with the strategic requirements of the organisation.
- Provide organisational leadership and guidelines to promote the knowledge development of specialists, contributing to professional development planning across the organisation.
- Define the approach and set policies for the discovery, planning, and controlling demand for services and products, ensuring alignment with business priorities and stakeholder's needs.
- Lead the development of demand management capabilities, integrating it with strategic, operational, and change management processes, whilst using scenario planning to assist in informed decision‑making.
- Develop and implement organisation strategies, policies, and methodologies ensuring environmental and social responsibility is embedded in business operations.

Financial and Resource Management

- Develop forecasts and provides advice on financial planning, ensuring IT financial targets are met, whilst managing expenditure and analysing variances.
- Assist in defining financial control processes, allocating IT costs, and recommending options for effective cost management and budget utilisation.
- Identify and manage resources needed for the planning, development,



and delivery of specified information engaging senior stakeholders and project teams to ensure that the infrastructure supports agreed levels of service and data integrity.

Product Ownership and Technology Custodianship

- Manage and execute innovation pipelines, develops tools and resources and associated processes whilst monitoring emerging technologies and creating roadmaps to align organisation strategies with new technology solutions.
- Identify, assess and evaluate new and emerging technologies, developing roadmaps and guidelines to align emerging technology solutions with organisational plans and considering the relevant threats and opportunities associated with the solutions.
- Oversee the integration of new technologies into the into the business, develops business implementation plans, tracks progress post-implementation, and ensures alignment with business needs and requirements to support transition into "business-as-usual" activities.
- Manage and coordinate activities across programs, ensuring seamless transitions from proposal, initiation to the final operational stage, and overseeing benefits realisation through the development of technical solutions.
- Lead system and software design, aligning with business goals, adopting appropriate lifecycle models, and ensuring quality while managing resources and integrating user research.

Performance Monitoring and Continuous Improvement

- Oversee the implementation of processes, procedures, tools and techniques to monitor and enhance the performance of automated systems and services in line with business and financial goals and performance targets, while developing new methods and automation capabilities to drive corrective action and efficiencies.
- Oversee team performance, resource planning, and product lifecycle management to ensure products meet customer needs and organizational objectives.

Risk and Continuity Management

- Establish strategies and provides resources for addressing business risks by ensuring detailed planning and execution of risk management activities.




- Leads the development and implementation of a continuity plans, evaluating critical system risks and designing testing strategies to maintain business operations and continuity during disruptions.

Collaboration and Knowledge Sharing

- Encourage and motivate innovation communities, teams and individuals, supporting idea sharing, fostering creativity and establishing networks to foster collaboration, creating and shared learnings.
Lead the systematic management and sharing of knowledge to support decision making, improve performance, collaboration and mitigate risks.

EDUCATION / QUALIFICATIONS

- Tertiary qualifications in Information Technology and/or Business
- Certified in PRINCE2 Foundation and Practitioner
- Certified in ITIL v3 or v4 Foundation
- Master's in Business Administration and/or Information Systems, preferred
- Certification in Managing Successful Programmes - MSP,preferred

REQUIRED EXPERIENCE

- Deep and broad understanding of SAP product/software capabilities, features, and functions and how they inter-relate with other products and software.
- Extensive knowledge and understanding of business process and requirements, with a proven ability to align these with the functional capabilities of products/software and business needs feasible and deliverable product/software roadmaps for the present and future.
- Influencing and negotiation skills across major stakeholder groups including Business streams, Project team and Suppliers.
- Demonstrated ability to influence and build productive relationships with business, project team, system integrators and vendor suppliers.
- Excellent leadership, communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organisation.
- Proven ability to manage competing demands by prioritising tasks and balancing resources to meet project goals.
- Strong ability to articulate the value proposition of desired business outcomes and benefits to suppliers.
- Minimum of 10 years of professional experience in relevant fields, preferably within a utility organisation, covering areas such as Hire to Retire, Enterprise Asset Management, Customer Billing and Metering, Customer Service, and Operations.

Additional information

- Digital Product Management
- Product Portfolio Management / Application Portfolio Management
- Delivery Management

📌 Digital Product and Delivery Manager | NSW | 6 Months (Sydney)
🏢 Infopeople
📍 Sydney