- Act as a primacy point of contact for families, providing emotional, practical and social support.
- Empower families by helping them navigate aged care services, funding models, and available community resources.
- Advocate for resident's' rights, choices and independence to ensure their voice is central to their care.
- Manage challenging or sensitive situations with high levels of empathy, professionalism, and effective problem-solving.

2. Emotional and Social Support

- Build meaningful relationships with residents, providing companionship and emotional support.
- Engage residents in activities and social interactions to promote mental well-being.
- Respect residents' individuality, preferences, and cultural needs in all interactions.

3. Assistance with Daily Living

- Help residents maintain a clean and safe living environment by assisting with light housekeeping tasks.
- Make beds, tidy rooms, and ensure residents have access to necessary personal items.
- Monitor and report changes in residents' routines, preferences, or behaviours to supervisors.

4. Documentation and Communication

- Record and report care activities, observations, and any changes in residents' conditions to the RN or Team Leader.
- Maintain accurate and timely entries in care documentation systems.
- Participate in handovers to ensure continuity of care between shifts.

5. Compliance with Policies and Procedures

- Adhere to infection control and hygiene protocols, including proper use of personal protective equipment (PPE).
- Follow workplace health and safety guidelines to ensure the safety of residents, staff, and visitors.
- Respect residents' privacy, confidentiality and dignity in all care activities.

6. Collaboration with Team Members

- Work effectively with other team members, including nurses, allied health professionals, and kitchen staff, to meet resident's needs.
- Attend team meetings and training sessions to stay informed about policies and procedures.
- Provide feedback on resident's care plans to improve outcomes.

7. Emergency and incident Response





- Respond promptly and appropriately to emergencies, including falls, behavioural incidents, or medical emergencies.
- Report incidents and complete documentation as required by the organisation.
- Participate in drills and maintain readiness for evacuation procedures or other emergencies.
- Understanding of aged care standards and resident rights
- Strong interpersonal and communication skills
- Compassion and empathy
- Ability to work as part of a team and follow directions from supervisors

Antiochian Care Limited

Key tasks and primary responsibilities

Family and Liaison Advocacy

- Act as a primacy point of contact for families, providing emotional, practical and social support.
- Empower families by helping them navigate aged care services, funding models, and available community resources.
- Advocate for resident's' rights, choices and independence to ensure their voice is central to their care.
- Manage challenging or sensitive situations with high levels of empathy, professionalism, and effective problem-solving.

2. Emotional and Social Support

- Build meaningful relationships with residents, providing companionship and emotional support.
- Engage residents in activities and social interactions to promote mental well-being.
- Respect residents' individuality, preferences, and cultural needs in all interactions.

3. Assistance with Daily Living

- Help residents maintain a clean and safe living environment by assisting with light housekeeping tasks.
- Make beds, tidy rooms, and ensure residents have access to necessary personal items.
- Monitor and report changes in residents' routines, preferences, or behaviours to supervisors.

4.



Documentation and Communication

- Record and report care activities, observations, and any changes in residents' conditions to the RN or Team Leader.
- Maintain accurate and timely entries in care documentation systems.
- Participate in handovers to ensure continuity of care between shifts.

5. Compliance with Policies and Procedures

- Adhere to infection control and hygiene protocols, including proper use of personal protective equipment (PPE).
- Follow workplace health and safety guidelines to ensure the safety of residents, staff, and visitors.
- Respect residents' privacy, confidentiality and dignity in all care activities.

6. Collaboration with Team Members

- Work effectively with other team members, including nurses, allied health professionals, and kitchen staff, to meet resident's needs.
- Attend team meetings and training sessions to stay informed about policies and procedures.
- Provide feedback on resident's care plans to improve outcomes.

7. Emergency and incident Response

- Respond promptly and appropriately to emergencies, including falls, behavioural incidents, or medical emergencies.
- Report incidents and complete documentation as required by the organisation.
- Participate in drills and maintain readiness for evacuation procedures or other emergencies.

Key competencies

- Understanding of aged care standards and resident rights
- Strong interpersonal and communication skills
- Compassion and empathy
- Ability to work as part of a team and follow directions from supervisors

About Company

Antiochian Care Limited is an aged care facility that includes St Nicholas Seniors Care Centre.

Antiochian Care Limited/ St. Nicholas Seniors Care Centre supports all faiths and ethnicities in a welcoming community, while also, supporting individual needs in an in an atmosphere that’s protected, caring and respectful, promoting quality social interaction.

Work Type: Full time

Salary: $79500-90000

Job Publish: 10-11-2026

Job Expire: 10-12-2026

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📌 Family Support Worker (Punchbowl)
🏢 Antiochian Care
📍 Punchbowl