Senior Travel Consultant, Helloworld Travel Lane Cove
Full time preferred, part-time considered. Monday to Friday. No Saturdays, no late nights.
We’re an established Helloworld store in Lane Cove with very loyal clients for 30 years. Our office is one of the top 10 Helloworld stores across Australia & New Zealand.
We are looking for a Senior Travel Consultant who has a strong passion & love for the industry and has a strong desire to bring client's travel dreams a reality. For most of our clients this is the biggest thing they’ll do all year, and we take that very seriously.
What the role looks like:
- Looking after a loyal client base across flights, holidays and cruises
- Having the budget conversation early and guiding clients to the right trip for their money, whether that’s a three-star resort or a six-star resort
- Resetting expectations when a price someone has seen online doesn’t include taxes, surcharges or seat fees
- Following every booking through to the finish, down to the details like dining times and cabin choices
What we need from you:
- A minimum of 2 years experience as a travel consultant
- A team player & must be able to keep up in a fast paced office
- GDS experience. Galileo is ideal, but any GDS is acceptable if you’re keen to learn. Crosscheck preferred, and a bonus, but not essential.
- Strong cruise knowledge: ships, cruise lines, cabins, which side of the ship, what suits which client
- You respond to every email and call the same day, even if it’s just to say “got it, I’m on it”
- You chase suppliers when they don’t come back to you, and you don’t leave clients waiting
Why join us:
- Monday to Friday, no weekends and no Thursday nights
- A small, experienced team that knows their stuff
- Clients who stay with you for decades
If you’re passionate about travel and take pride in looking after people properly, we would love to hear from you.