Join our Team at Community Connection - Community Connection is a well-established disability support organisation with over 30 years of experience providing high-quality, person-centred services throughout the Townsville region.

We are seeking a highly organised, motivated and capable Service Delivery Coordinator / Internal Auditor to join our team.

This diverse position combines operational administration, lifestyle coordination support, human resources administration, on-call responsibilities, internal auditing and compliance monitoring.

The successful applicant will play an important role in supporting the day-to-day administrative operations of Community Connection, ensuring service delivery processes are effective, documentation is maintained to a high standard and organisational compliance obligations are consistently met.

Reporting directly to the Manager Shared Services and Finance, this position will work collaboratively with Lifestyle Coordinators, administration staff and management to support effective service delivery and continuous organisational improvement.

About the Role - This is primarily an operational administrative support position, requiring strong organisational skills, attention to detail and the ability to coordinate multiple administrative and compliance functions.

Key Responsibilities

Service Delivery Administration

- Undertake and coordinate administrative duties associated with the delivery of disability support services.

- Assist with preparing, maintaining and reviewing individuals documentation, service agreements and service delivery records.

- Monitor completion of shift notes, incident reports and other required service documentation.

- Assist with service delivery enquiries, scheduling, operational correspondence and information management.

- Maintain accurate records and ensure administrative processes comply with organisational procedures and NDIS requirements.

- Support the Manager, Shared Services and Finance in identifying administrative improvements and operational efficiencies.

Lifestyle Coordination and Operational Support

- Provide day-to-day administrative assistance to Lifestyle Coordinators.

- Assist with rostering, shift changes, staff availability and service continuity.

- Support the coordination of staffing arrangements and the communication of relevant service information.

- Assist with follow-up of outstanding documentation, training and other operational requirements.

- Liaise with Lifestyle Coordinators, employees and relevant stakeholders regarding administrative and service delivery matters.

- Provide practical operational support during periods of increased workload or staff absence.

On-Call Responsibilities

- Participate in Community Connection's rostered on-call arrangements.

- Assist with managing after-hours staffing issues,



unplanned absences and urgent service delivery requirements.

- Respond to operational enquiries and escalate significant incidents or concerns in accordance with organisational procedures.

- Maintain accurate records of on-call activities and communicate relevant information to the appropriate management personnel.

On-call participation and associated remuneration will be managed in accordance with applicable industrial requirements and organisational arrangements.

Human Resources Administration

- Assist with recruitment administration, employee onboarding and induction processes.

- Maintain employee records, qualifications, mandatory training information and screening documentation.

- Monitor expiry dates and outstanding employee compliance requirements.

- Support the preparation of employment correspondence, personnel documentation and administrative reports.

- Assist with administrative requirements relating to employee performance management and workforce coordination.

- Support compliance with relevant employment legislation, the SCHADS Award and organisational HR policies.

Internal Auditing, Quality and Compliance

- Conduct scheduled internal audits of service delivery documentation, employee records and operational administration processes.

- Assist with monitoring compliance against the NDIS Practice Standards and organisational policies and procedures.

- Identify documentation deficiencies, compliance gaps and opportunities for improvement.

- Prepare audit findings and reports for the Manager, Shared Services and Finance.

- Assist with the development, implementation and monitoring of corrective action plans.

- Maintain internal audit schedules, compliance registers and quality assurance documentation.

- Support preparation for external audits and regulatory reviews.

- Assist with reviewing and updating organisational policies, procedures and administrative systems.

- Promote a workplace culture of accountability, compliance and continuous improvement.

About YOU - We are looking for a proactive, qualified and dependable individual who enjoys working in a busy operational workplace and takes pride in delivering accurate and efficient administrative support.

Essential Skills and Experience

- Demonstrated experience in administration, coordination or operational support.

- Excellent organisational skills and the ability to manage competing responsibilities.





- Strong written and verbal communication skills.

- High attention to detail and accuracy in documentation and recordkeeping.

- Ability to work independently and collaboratively within a multidisciplinary team.

- Sound problem-solving skills and the ability to exercise professional judgement.

- Proficiency in Microsoft Office and electronic administrative systems.

- Commitment to confidentiality, professionalism and organisational accountability.

- Willingness to participate in an on-call roster.

Highly Regarded

- Experience working within the disability or community services sector.

- Understanding of the NDIS and NDIS Practice Standards.

- Previous experience in internal auditing, compliance or quality assurance.

- Experience with rostering and workforce management systems.

- Knowledge of human resources administration and the SCHADS Award.

- Relevant qualifications in disability services, business administration, human resources, quality management or internal auditing.

Applicants with demonstrated administrative capability and relevant industry experience are encouraged to apply, even where they do not hold formal auditing qualifications.

What We Offer - Community Connection values the contribution of its employees and is committed to providing a professional, respectful and supportive workplace.

We offer

- Competitive salary negotiated based on relevant skills, experience and qualifications.

- A full-time position with diverse and meaningful responsibilities.

- A supportive and experienced management team.

- Opportunities for training, professional development and career progression.

- The opportunity to contribute to operational improvements, service quality and organisational compliance.

- An established organisation with over 30 years of experience supporting people living with disability.

- A workplace guided by our values of Courage, Integrity, Compassion, Gratitude, Kindness and Reliability.

Why Join Community Connection - At Community Connection, we believe quality disability support relies on strong relationships, effective teamwork and reliable operational systems.

Our administrative and coordination teams play an essential role in ensuring the individuals we support receive consistent, high-quality services. We are looking for someone who is passionate about making a positive contribution, takes pride in their work and understands the importance of balancing person-centred service delivery with strong governance and compliance.

Community Connection – Supporting individuals, strengthening communities and delivering quality disability services for over 30 years.

Apply today and make a positive contribution with Community Connection

? (07) 4779 6***

? **@communityconnection.org.au

? www.communityconnection.org.au

📌 Service Delivery Coordinator / Internal Auditor (Townsville)
🏢 Community Connection QLD
📍 Townsville