Position: Service Administrator (Medical/Vision Devices) / East (RL)
Location: Bendemeer
Salary: $3,000 to $3,600
Work Week: Mondays to Fridays : 9.00 am to 6.00 pm
Minimum Qualification: Diploma
Experience: 2 to 5 years
Job Description/Requirements:
Responsibilities:
- To execute service using Service CRM
- Manage the service hotline, assignment & dispatching of service jobs to Field Service Engineers
- Handle incoming enquiries from customers, such as Doctors & Nurses from hospitals & clinics
- Ensure high customer satisfaction
- Handle Quotations for Spare Parts, Repairs & Service Contracts
- Manage spare part purchase, service tools purchase & calibrations
- Manage loan of service tools and parts in the SEA region
- Manage return parts to factories & in-house factory repairs
- Preparation of documents required by customers
- Prompt closing of completed orders and maintain high data quality in Service CRM
- Participate in Continuous Service Excellence projects
- Generate relevant reports
- Any other duties and responsibilities as assigned by the management
Requirements:
- Diploma / Degree in Business Administration, Marketing, or its equivalent
- 2 to 5 years of relevant working experience in Admin, Order Processing, and Customer Service
- Basic knowledge in logistics will be an added advantage
- Excellent interpersonal and communication skills
- Valuable time management skills
- Customer-oriented with a pleasant personality and proactive mindset
- Good team player and able to work under tight timelines
- Proficiency in Microsoft Office (Word & Excel - Pivot table & Vlookup, etc)