The ICT Lead drives day-to‑day functional delivery of ICT services, programs, and projects and is responsible for service assurance, performance, availability, support, maintenance and operational risk management. The role develops the technology strategy for the organisation, ensures alignment of operational frameworks, standards and processes based on industry leading practices and achieves optimal outcomes for operational and business requirements, delivering high levels of customer engagement and satisfaction.

The role involves managing and optimising the existing IT environment and overseeing a range of projects.

KEY ACCOUNTABILITIES

- Manage the delivery of high-quality ICT services across the organisation to provide optimal levels of support for the organisation's key operational requirements
- Develop the overall Technology Strategy for the organisation and an implementation roadmap, including the development of ICT solutions to expand digital access, address storage requirements, and to address specific ICT business requirements
- Lead the implementation and delivery and of current systems,



technologies and services to deliver innovative and flexible ICT solutions that achieve business requirements
- Lead and manage project planning, budget and governance for ICT projects and the achievement of expected benefits
- Develop the ICT project management capability of the Technology team and oversee the development and implementation of relevant policies and practices
- Negiotiate with key stakeholders and vendors, set and manage expectations, and ensure project and service outcomes are met

KEY REQUIREMENTS

- Minimum 5 years of experience in the implementation, transformation, and support of end user computing environments.
- Proven leadership and management skills, with the ability to lead a team of technology specialists to deliver technology and applications solutions.
- Previous experience driving and delivering an IT transformation program of work.
- Knowledge of cyber security best practices.
- Bachelor's degree or equivalent in Business Administration or Computer Science(s), Information Technology/Security from an accredited college/university.

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📌 ICT Lead | NSW | 6 Months (Sydney)
🏢 Infopeople
📍 Sydney