UST seeks a Product Operations Lead in Sydney to safeguard Production, guide incident responses and build a world-class L1 support capability. The role bridges technical operations, customer-facing teams, and executive leadership with a strong emphasis on process, metrics, and communication.
You will establish SOPs, drive MTTA/MTTR KPIs, mentor a high-performing team, and collaborate with DevOps/SRE to optimize monitoring and triage. Flexible hybrid work and health perks offered.
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📌 Sydney Product Operations Lead: Incident Response &Support
🏢 UST Global
📍 Sydney
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