Underwriting Operations Analyst

Specialty Insurance | Melbourne CBD | Permanent (ID 3028452)

- Broad underwriting operations, compliance and governance position
- International specialty insurance environment, based in Melbourne CBD
- Hybrid working | International exposure | Attractive package | Exclusive position

Your new company

Join an established specialist insurance business with a strong presence in the Australian market and connections to a wider international insurance platform.

Operating across a variety of specialist commercial insurance classes, the business provides local underwriting and claims capability while benefiting from the scale, expertise and infrastructure of an international group.

With a well-established Melbourne operation and a growing Australian presence, the business offers a collaborative environment where employees have genuine visibility across the global organisation and the opportunity to work closely with senior stakeholders.

Your new role

As Underwriting Operations Analyst, you will play a key role in supporting the effective operation of the underwriting function across Australia.

This is a broad position sitting at the intersection of underwriting operations, governance, compliance and business improvement. This role comes with one direct report.

Working closely with underwriting and wider business stakeholders, you will support the operational processes and controls that underpin the underwriting lifecycle, while identifying opportunities to improve efficiency, governance and data quality.

Your responsibilities may include:

- Supporting underwriting operational processes, workflows, and policy administration
- Maintaining appropriate operational procedures and controls, monitoring operational data and identifying areas for improvement
- Support audit,



governance and remediation activities, working with compliance stakeholders to maintain appropriate regulatory and operational standards
- Supporting transformation and system improvement initiatives
- Assisting with implementation and embedding of operational change
- Developing and maintaining operational reporting, building effective relationships with local and international stakeholders
- Working collaboratively across underwriting, claims, finance, compliance and technology

You will have the opportunity to work across a broad range of operational matters, making this an attractive position for someone who enjoys understanding how an insurance business works and finding practical ways to improve it.

What you'll need to succeed To be successful in this position, you will ideally bring previous experience within commercial, specialty or general insurance, together with a strong understanding of underwriting operations.

Your background may have been gained across underwriting operations, underwriting services, insurance operations, underwriting governance, compliance or a related insurance function.

You will ideally demonstrate

- 5+ years of experience within the insurance industry
- A good understanding of the underwriting lifecycle
- Experience within underwriting or insurance operations
- Strong governance, risk and controls awareness
- An understanding of Australian insurance regulatory requirements




- Experience identifying and improving operational processes
- Strong analytical and problem-solving capability
- Excellent stakeholder management and communication skills
- The ability to work autonomously within a small, team-oriented team
- Confidence working across technical and non-technical stakeholder groups

Previous exposure to Lloyd's, delegated authority arrangements, specialty insurance or international insurance operations would be highly regarded.

Experience supporting transformation, process improvement, system implementation or operational change would also be advantageous.

What you'll get in return

This is an opportunity to take on a broad and visible insurance operations position in a global business where you can develop experience well beyond traditional underwriting support. The successful candidate will receive an attractive and competitive salary, negotiable depending on your experience.

You'll work closely with senior stakeholders across the Australian business while gaining exposure to international insurance operations and a specialist underwriting environment. You'll join a collaborative Melbourne-based team with hybrid working arrangements and genuine scope to contribute to the ongoing development of the business.

The breadth of the position provides an opportunity to build experience across operations, governance, compliance, systems and transformation, while playing a meaningful role in improving how the Australian business operates.

What you need to do now

If you're interested in this opportunity, please apply with an updated copy of your CV.

For a confidential discussion about the position contact Samuel Puddephatt at Hays on [email protected] or +61 414 080 779 now.

📌 Underwriting Operations Analyst (Melbourne)
🏢 Hays
📍 Melbourne