Clinic Manager

Clinica Lase | Carlton | Full time
$80,000$ - 100,000 per year

We’re looking for someone we can trust with our clinic.

Someone who gets to know our clients, earns the respect of our team and takes responsibility for making sure things are done properly. Someone who can make a decision, handle a difficult conversation and resolve a problem without waiting to be told what to do.

As Clinic Manager at Clinica Lase Carlton, you’ll work closely with our founder to lead the team and manage the daily running of the clinic. When she isn’t there, you’ll be the person keeping standards high, supporting staff and making sure our clients receive the care and attention we’re known for.

The role

You’ll lead the clinic from reception, combining responsibility for the daily running of Carlton with a hands-on role looking after our clients.

You’ll welcome clients, answer calls, manage enquiries, coordinate bookings and process payments, while keeping across the team and the flow of the day. You need to enjoy being on reception and understand how much it shapes the client experience.

Alongside this, you’ll provide direction to the team, manage issues as they arise and make sure tasks are followed through. That means knowing which client needs a call back, where a clinician needs support and when the appointment book needs attention.

We’re looking for someone who can balance both parts of the role: giving the client in front of them their full attention while staying organised and keeping the clinic running smoothly.

Your responsibilities will include:

- Managing reception, including welcoming clients, answering calls, responding to enquiries, booking appointments and processing payments.

- Leading the team day to day, giving clear direction, providing feedback and following up on expectations.

- Making sure every client receives a warm welcome, clear communication and attentive service throughout their time with us.





- Managing client concerns and complaints calmly and professionally, keeping accurate records and seeing matters through.

- Overseeing bookings, waitlists and cancellations, making thoughtful use of the appointment book and following up opportunities to fill gaps.

- Coordinating rosters, leave and staff cover so the clinic is appropriately supported.

- Ensuring client forms, consents, enquiries and follow-ups are completed properly and on time.

- Learning our treatments, pricing and skincare ranges in detail so you can confidently guide clients and support the team.

- Overseeing stock, orders, equipment maintenance and clinic presentation.

- Working with the owner on clinic performance, team targets, training needs and improvements to daily operations.

- Using sound judgement about what you can resolve independently and what requires clinical or owner input.

About you

You’ve managed a team before. You know how to build good relationships while still setting expectations and addressing things when they fall short.

You’re calm under pressure and practical when things don’t go to plan. You listen, consider the options and take action. You follow through on what you say you’ll do, and people know they can rely on you.

You take client service personally. You understand that the way a call is answered, a concern is handled or an appointment is followed up can shape someone’s entire experience with us.

We’re looking for:

- Proven experience managing a team in a clinic, medical practice,



aesthetics business or a comparable service environment.

- Strong organisation, attention to detail and the ability to keep several priorities moving.

- Confidence having sensitive conversations with clients and staff.

- Experience managing appointment books, rosters and business performance.

- Confidence using booking and practice management systems; experience with Zenoti is an advantage.

- A willingness to understand our services and the way our clinic operates.

- Professionalism, discretion and good judgement.

Experience in skin, laser or aesthetics would be highly regarded. What matters most is that you can lead people, take ownership and deliver a consistently high standard of service.

About Clinica Lase

Established in 2010, Clinica Lase has clinics in Carlton and Ballarat. We provide personalised skin and laser treatments, with a strong focus on evidence-based care, honest advice and ongoing education.

We’ve worked hard to build the trust of our clients. We’re looking for someone who understands the responsibility that comes with that and will take pride in helping us maintain it.

What we offer

- A position with real responsibility and the opportunity to contribute to how the clinic is run.

- A close working relationship with the founder.

- Ongoing training and career development.

- Onsite parking.

- Complimentary monthly treatments valued at more than $6,000 annually.

- Complimentary monthly skincare valued at more than $4,000 annually.

Apply

Please submit your CV and a brief cover letter telling us about the teams you’ve managed and why this role interests you.

For enquiries, contact *******@clinicalase.com.au.

Only shortlisted applicants will be contacted. Employment is subject to satisfactory references and background checks, including a National Police Check. A Working with Children Check may also be requested.

📌 Clinic Manager (Carlton)
🏢 Clinica Lase
📍 Carlton