Overview

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension & Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.
We're looking for a Senior Business Analyst to join our Retirement Solutions team. This is an exciting opportunity for someone with strong superannuation insurance knowledge and analytical expertise to play a key role in supporting complex insurance products, business improvements, and client outcomes. Working across business and technology teams, you'll investigate issues, drive enhancements, and contribute to delivering high-quality solutions that support our clients and members.

- 12 month fixed term contract
- Melbourne location/Hybrid working conditions

What you'll be doing

- Lead the investigation, analysis and resolution of complex insurance enquiries, product issues and data-related exceptions to deliver outstanding client outcomes.
- Partner with internal stakeholders, technology teams and fund clients to define business requirements and support the delivery of insurance product enhancements, transitions and migrations.
- Drive continuous improvement initiatives by identifying root causes, implementing effective solutions and enhancing operational processes, controls and quality outcomes.
- Provide subject matter expertise on superannuation insurance products, supporting business decision-making, problem-solving and issue resolution.
- Contribute to project delivery through analysis, solution design,



functional specifications, testing and implementation activities.
- Support audit, governance and risk management activities, ensuring compliance with legislative, regulatory and internal quality requirements.
- Coach and support team members through knowledge sharing, collaboration and the promotion of best-practice business analysis methodologies.
- Build and maintain strong relationships with clients, auditors and internal stakeholders to achieve business and client objectives.

What we're looking for

- Experience in business analysis, insurance operations, superannuation administration or a related financial services environment.
- Strong knowledge of superannuation insurance products and administration processes.
- Proven ability to investigate complex issues, analyse data and deliver practical business solutions.
- Well-developed stakeholder engagement, communication and relationship management skills.
- Tertiary qualifications in Business, Information Technology or a related discipline would be highly regarded.

Why join us?

This is an chance to work in a highly specialised area of the superannuation industry where you'll have visibility across products, projects and business improvements. You'll be part of a collaborative team that values curiosity, innovation and continuous improvement while supporting your professional growth and development.

Some of our Employment Benefits

· FlexiWorks – enabling our employees to work in the office and at home
· Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
· Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
· Talent Referral Program
· Salary Sacrificing via Superannuation
· Employee Assistance Program
· Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
· Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
· Novated Car Leasing

Culture at MUFG Pension & Market Services

📌 Senior Business Analyst (Melbourne)
🏢 Link Group
📍 Melbourne