HOBAN Recruitment is seeking an experienced EL1 level Service Designer to join a high-performing team responsible for driving service improvements, enhancing customer experiences, and delivering evidence-based outcomes within a complex operating environment. This is an exciting opportunity for a qualified who thrives on solving complex business challenges, engaging with stakeholders, and leading service design initiatives that create meaningful and measurable improvements. Role is located in Deakin ACT.

- Leading current-state and future-state process mapping activities
- Identifying service pain points, risks and improvement opportunities
- Conducting process analysis, time and motion studies, and performance assessments
- Gathering and analysing qualitative and quantitative data to support decision-making
- Facilitating workshops, interviews, co-design sessions and user testing activities
- Developing evidence-based recommendations to improve service delivery outcomes
- Collaborating with service designers, business analysts, UI/UX specialists and operational teams
- Supporting continuous improvement initiatives and maintaining improvement backlogs
- Managing complex pieces of work under broad direction while balancing competing priorities
- Building strong stakeholder relationships and influencing outcomes across diverse teams
- Competitive pay rate of $602.55 per day at EL1 Level, including casual loading, providing you with financial stability and recognition for your expertise.
- 12% superannuation to secure your future and support your retirement planning.
- ASAP start date, allowing you to embark on this exciting opportunity without delay.
- Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
- Opportunity to work on large-scale service design and transformation initiatives
- Flexible work arrangements available
- Collaborative and multidisciplinary team environment




- Develop and apply contemporary service design and human-centred design methodologies
- Opportunity to lead stakeholder engagement and business improvement activities

Benefits

- Competitive pay rate of $602.55 per day at EL1 Level, including casual loading, providing you with financial stability and recognition for your expertise.
- 12% superannuation to secure your future and support your retirement planning.
- ASAP start date, allowing you to embark on this exciting opportunity without delay.
- Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
- Opportunity to work on large-scale service design and transformation initiatives
- Flexible work arrangements available
- Collaborative and multidisciplinary team environment
- Develop and apply contemporary service design and human-centred design methodologies
- Opportunity to lead stakeholder engagement and business improvement activities

About You

- Demonstrated experience delivering service design and process improvement initiatives in complex environments
- Strong capability in process mapping, workflow analysis and identifying service improvement opportunities
- Experience analysing qualitative and quantitative data to identify trends, risks and business insights
- Proven experience facilitating workshops, interviews, testing activities and stakeholder consultations
- Excellent stakeholder engagement and influencing skills
- Ability to lead complex workstreams, manage risks and resolve issues effectively
- Strong communication and relationship-building skills
- Experience working collaboratively with multidisciplinary teams

Highly regarded experience includes

- Working within government, disability, human services, healthcare or other highly regulated environments
- Applying human-centred design, design thinking, service blueprinting and lean improvement methodologies
- Designing and supporting user testing and validation programs
- Experience using tools such as Mi

📌 Service Consultant (Canberra)
🏢 HOBAN Recruitment
📍 Canberra