Accounts Administrator & Client Services

Accounts Administrator & Client Services

Gold Shore Accountants | Gold Coast, Queensland

About the role

Gold Shore Accountants is seeking an experienced and highly organised Accounts Administrator & Client Services Officer to join our growing team on a permanent part-time basis, with flexible working hours.

This is a varied and important role that combines accounting administration, client services and general office coordination. You will play an integral part in the day-to-day operations of our practice, helping ensure our clients receive a professional, responsive and positive experience while providing essential administrative support to our accounting team.

As a key point of contact for our clients, you will be responsible for managing enquiries, coordinating client information and documentation, assisting with compliance processes and keeping internal workflows running smoothly. The position offers an opportunity to take ownership of a broad range of responsibilities within a boutique accounting practice.

The role is currently offered on a remote working basis, with the potential for an office-based arrangement in the future as we establish a central Gold Coast office.

Key responsibilities

- Managing client enquiries via phone and email, providing professional and timely assistance.
- Assisting with new client onboarding, engagement letters, fee reviews, AML compliance and client identification checks.
- Liaising with clients to obtain information and documentation for tax returns, financial statements, BAS and other compliance requirements.
- Managing ATO correspondence and client taxation matters, including payment plans, penalty remissions and account adjustments.
- Monitoring outstanding tax lodgements, client information requests and compliance deadlines to ensure timely lodgement.
- Processing and distributing ATO and ASIC correspondence through ATOMate, and issuing completed tax returns for client approval and electronic signature.
- Monitoring outstanding client invoices,



following up overdue accounts, issuing payment reminders and escalating long-outstanding debts to management.
- Managing ASIC corporate compliance, company and entity registrations, including companies, trusts and SMSFs.
- Processing ABN, TFN, GST, PAYG withholding and business name registrations, and preparing trust deeds and establishment documentation where required.
- Coordinating incoming jobs, workflow management, appointments and meetings between accountants, clients and external professional contacts.
- Maintaining accurate client records, electronic filing systems and document management processes.
- Assisting with general office administration and providing ad-hoc support to ensure the smooth day-to-day operation of the practice.

What we're looking for

We are looking for someone who is proactive, organised and confident managing a variety of responsibilities independently. The ideal candidate will have previous experience working within an accounting practice and understand the importance of accuracy, efficiency and exceptional client service.

The successful applicant will ideally have:

- Previous experience in an administrative, reception or client services role within an accounting firm.
- A sound understanding of accounting and taxation administration processes.
- Experience dealing with the ATO and managing client compliance requirements.
- Excellent written and verbal communication skills, with the ability to communicate confidently and professionally with clients and colleagues.
- Strong organisational and time management skills, with exceptional attention to detail.
- The ability to manage competing priorities, work independently and meet important deadlines.
- Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
- Experience with appointment scheduling, workflow management and electronic document systems.
- A skilled, approachable and customer-focused manner.
- Reliability, initiative and the ability to handle confidential client information with discretion.
- A willingness to take ownership of tasks and contribute positively to a collaborative team environment.

📌 Accounts Administrator (City of Gold Coast)
🏢 Gold Shore Accountants
📍 City of Gold Coast