Furry Family Australia Pty Ltd (trading as Fido & Fido) – Double Bay NSW

Do you love dogs, enjoy meeting people and get a buzz from a great sale? We are looking for a warm, confident and sales-minded Client Experience & Sales Coordinator to be the face of our salon and take ownership of our retail offering.

At Fido & Fido, we believe a great grooming experience starts the moment you walk through the door. From the first hello to the final tail wag at collection, we want every client to feel welcomed, cared for and confident that their dog is in the very best hands.

About the Role

As our Client Experience & Sales Coordinator, you will welcome clients and their dogs, keep check-ins and collections running smoothly, and own and drive retail sales within the salon. You will work alongside our Managing Director to shape the salon's sales approach, and closely with our Operations Manager and Grooming team so every day runs like clockwork.

In this role you will:

- Welcome clients and their dogs with a warm, friendly and professional experience;

- Manage check-ins and collections using the daily briefing sheet, making sure the Grooming team has everything they need;

- Chat with clients about our grooming services, products and aftercare, recommending what best suits their dog;

- Own and drive retail sales, executing sales and working towards agreed targets;

- Work with the Managing Director to develop the salon's sales strategy, including product ranges, promotions and displays;

- Process payments and retail transactions accurately;

- Keep retail displays well presented and stocked, and flag when stock needs reordering;

- Handle client questions, feedback and concerns professionally, escalating more complex matters where needed;

- Keep clients and the Grooming team in the loop about any changes, delays or special requirements throughout the day;





- Keep the reception and retail area clean, organised and welcoming.

Help Shape How We Sell

This isn't just a front desk role. You will have a genuine seat at the table, working directly with our Managing Director to grow the salon's retail offering – from choosing product ranges and planning promotions to creating displays that catch the eye. If you have got ideas and love seeing them come to life, you'll have the chance to make your mark.

You will also be a proud ambassador for our signature Blue Ribbon Groom 8 Steps, helping clients understand what makes a Fido & Fido groom so special and why our standard sets us apart.

About You

If you are the perfect human to join the Fido & Fido team, you will bring experience in retail sales, customer service or a front of house role – ideally in a premium or boutique setting – and a natural ability to make people (and dogs) feel at home.

You will also bring:

- A track record of achieving sales results, and the confidence to close a sale without being pushy;

- Excellent communication and interpersonal skills, with a knack for making sure important details don't get missed;

- Strong organisational skills and the ability to stay calm and composed in a busy salon;

- A proactive approach – you see what needs doing and get it done;

- Confidence using point-of-sale and customer management systems;

- A genuine love of dogs and comfort handling them safely and calmly;

- A team-first attitude and willingness to pitch in wherever needed.

Experience in a grooming, pet care, veterinary or animal services environment will be highly regarded.

About Fido & Fido

- Be part of a team that genuinely cares about dogs and their wellbeing.

- Work in a supportive workplace where quality, teamwork and attention to detail matter.

- Play a key role in shaping the salon's retail growth.

- Represent a distinctive grooming experience that sets us apart.

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📌 Client Experience (Sydney)
🏢 Furry Family Australia(trading as Fido & Fido
📍 Sydney