Adore Beauty, Australia's longest-running online beauty retailer, is seeking a Customer Experience Manager for a 12-month parental leave contract based in Melbourne. You will lead the CX function, shaping strategy, performance and technology roadmap across Zendesk, AI and automation to enhance customer journeys.
You’ll partner with Technology, Marketing, Loyalty and Retail teams, translating insights into improvements, managing budgets and ensuring high customer satisfaction and productive