Coordinator, Fines and Debt Location: Parramatta, Gosford, Maitland, Lithgow or Wollongong Work arrangement: Hybrid (minimum 3 days per week in the office) Duration: Ongoing (1 position available) Hours: Full-time 35 hours per week Grade: Clerk Grade 7/8 ($113,574 - $129,492 per annum + super + annual leave loading)
About the Team
The Specialised Resolutions Team manages complex fines debt where customers have the capacity to pay but have not met their obligations. Using customer profiling, data insights, and targeted enforcement strategies, the team drives compliance, influences behavioural change, and delivers improved debt recovery outcomes. This is a fast-paced, high-performing environment where innovation, critical thinking, and sound judgement are valued. The team works collaboratively to deliver fair, effective, and customer-centred outcomes for both the organisation and the community.
About the Role
We are seeking an experienced and motivated Coordinator to lead a small team of highly skilled professionals responsible for specialised debt resolution and enforcement activities. In this role, you will:
- Lead and support a high-performing team, including Assistant Coordinators, to achieve operational outcomes.
- Coach and develop emerging leaders in a hybrid working workplace.
- Manage sensitive and escalated matters, ensuring consistent and customer-focused outcomes.
- Use data, quality assurance findings, and operational insights to improve performance and drive continuous improvement.
- Foster a positive, accountable, and collaborative team culture.
- Ensure compliance with legislative requirements, organisational priorities, and business objectives.
To be successful in this role, you will demonstrate:
- Proven leadership experience in a complex operational environment.
- Experience leading teams in a contact centre or service delivery setting.
- Strong attention to detail and the ability to apply legislative and compliance requirements with accuracy.
- Excellent stakeholder engagement skills, with the ability to influence, negotiate, and build effective relationships.
- Strong analytical and problem-solving capability, with experience identifying and implementing process improvements.
- A commitment to continuous improvement and achieving positive customer and business outcomes.
What we need from you
An up-to-date resume (no more than 5 pages) and a cover letter (no more than 2 pages) outlining how your skills and experience are aligned to the role. For enquiries regarding this position, please contact Monique Royle at
[email protected].
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe,
and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford and Wollongong.
Why work with us
- Meaningful work that matters to NSW
- Hybrid working, compressed hours, generous leave & benefits
- Career building opportunities in a supportive team
- Unmatched growth and development pathways
Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation.
Closing Date: Monday 16 November @ 11:59PM
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Belong in our diverse and inclusive workplace
The strength
📌 Coordinator, Fines and Debt (Parramatta)
🏢 Revenue NSW
📍 Parramatta