NDIS Support Coordinator - Level 2 and 3 | New South Wales

Make a meaningful difference. Champion choice, inclusion and independence.

Are you passionate about human rights, social justice, disability advocacy and empowering people to live life on their own terms?

Chosen Family is looking for a compassionate, capable and motivated NDIS Support Coordinator (Level 2 and/or Level 3) to join our growing team in Sydney.

This is an opportunity for someone who believes that quality support coordination goes beyond managing NDIS plans. It is about building meaningful relationships, navigating complex systems, advocating for participant rights, and helping people achieve greater independence and control over their lives.

We require experience in Support Coordination. Experience in Social Work, Mental Health, Community Services, Psychology, Case Management and other related disciplines are an advantage,

If you are values-driven, resourceful and committed to person-centred practice, we would love to hear from you

ABOUT CHOSEN FAMILY

Chosen Family is an NDIS service provider committed to delivering inclusive, person-centred and empowering support.

We believe everyone deserves to feel respected, valued, heard and supported, regardless of their disability, identity, background or circumstances.

We are proud allies and advocates of diversity, equity and inclusion, with a particular commitment to creating secure, affirming and neurodiversity-affirming environments for participants, including members of the LGBTQIA+ community.

Our approach is grounded in human rights, trauma-informed practice, cultural safety, dignity of risk, choice and control.

At Chosen Family, inclusion isn't just a statement. It's how we work.

ABOUT THE ROLE

We are seeking an experienced NDIS Support Coordinator – Level 2 and/or Level 3 to manage a diverse caseload of participants across Sydney, NSW.

This is a casual part-time position. You will work closely with NDIS participants, their families, carers, allied health professionals,



support workers and other service providers to ensure their NDIS plans are implemented effectively and their individual goals remain at the centre of every decision.

The role will involve supporting participants with varying levels of complexity, including psychosocial disability, mental health challenges, trauma backgrounds and complex support needs.

You will also have opportunities to contribute to service development, strengthen stakeholder relationships and help improve the quality of support coordination services.

KEY RESPONSIBILITIES

1. NDIS Support Coordination and Case Management

- Manage an allocated caseload of NDIS participants requiring Level 2 Support Coordination and/or Level 3 Specialist Support Coordination.
- Conduct participant assessments, identify support requirements and develop individualised action plans.
- Assist participants to understand and implement their NDIS plans.
- Coordinate access to appropriate disability, health, community and mainstream services.
- Monitor participant progress, identify barriers and implement appropriate strategies.
- Maintain accurate case notes, progress reports, service records and other required documentation.

2. Participant Advocacy and Capacity Building

- Promote participant choice, control, dignity, independence and informed decision-making.
- Advocate for participants when navigating complex service systems and accessing appropriate supports.
- Build participants' capacity to manage their own supports and make informed decisions.
- Apply trauma-informed, recovery-oriented and strengths-based approaches.
- Support meaningful community participation, social inclusion and improved quality of life.
- Identify and respond appropriately to risks, safeguarding concerns and changes in participant circumstances.

3. Stakeholder Engagement and Service Coordination

- Establish and maintain productive relationships with participants, families, carers and service providers.
- Liaise with Support Workers, allied health professionals, healthcare providers, housing services and government agencies.
- Facilitate collaborative planning and multidisciplinary communic

📌 NDIS Support Coordinator (Sydney)
🏢 Chosen Family
📍 Sydney