Full Time Customer Service Representative

Victoria's Basement is seeking an enthusiastic and customer-focused Full Time Customer Service Representative to join our team at our Artarmon store. In this full-time position, you will be the face of our brand, delivering exceptional customer service and support to our valued shoppers. This role is integral to creating a welcoming shopping setting and ensuring every customer leaves with a positive experience. You will work on-site at our Artarmon NSW location, where you'll engage directly with customers, process transactions, and represent the Victoria's Basement brand with professionalism and warmth.

Key responsibilities

- Greet customers warmly and assist them in finding products that meet their needs and preferences
- Process sales transactions accurately using point-of-sale systems and handle cash, card payments and other payment methods
- Provide product knowledge and recommendations to customers, helping them make informed purchasing decisions
- Maintain store appearance, cleanliness and product displays to create an inviting shopping environment
- Answer customer enquiries and resolve issues in a professional and timely manner
- Handle returns, exchanges and refunds according to company policy
- Stock shelves and rotate merchandise to ensure products are well-organised
- Work collaboratively with team members to achieve sales targets and store objectives
- Operate within company policies and procedures to maintain standards of service and conduct

What we’re looking for

- Strong customer service skills with a genuine passion for helping people
- Excellent communication abilities and a friendly, approachable demeanour




- Ability to work efficiently in a fast-paced retail environment
- Reliability and punctuality, with the flexibility to work retail hours including weekends and evenings as required
- A willingness to learn about products and maintain up-to-date product knowledge
- Ability to work both independently and as part of a team
- Previous retail or customer service experience is advantageous but not essential
- Commitment to delivering outstanding customer experiences and upholding brand values

What we offer

Victoria's Basement is committed to supporting our employees and providing a positive workplace. We offer:

- Competitive wages and penalty rates in accordance with award entitlements
- Staff discounts on Victoria's Basement products
- Ongoing training and development opportunities to enhance your retail and product knowledge
- A supportive and inclusive team environment where your contribution is valued
- Career progression opportunities for motivated and dedicated team members

About us

Victoria's Basement is a leading Australian retailer specialising in quality home products. For decades, we have been committed to providing customers with exceptional value, quality merchandise and outstanding service. Our stores are welcoming spaces where customers can discover a carefully curated selection of products that enhance their homes and lifestyles. We pride ourselves on our customer-centric approach, competitive pricing and knowledgeable staff. Victoria's Basement values integrity, quality and customer satisfaction, and we believe our success is built on the dedication and passion of our team members. We are an equal opportunity employer and welcome applications from all backgrounds.

#J-18808-Ljbffr

📌 Full Time Customer Service Representative (Sydney)
🏢 Victoria's Basement
📍 Sydney