Virgin Australia is looking for a Product Optimisation Lead to drive the optimisation of customer operations platforms across our contact centres, including offshore teams. You’ll translate priorities into a roadmap that supports messaging, AI-enabled service and automation, while improving experiences for guests, members and colleagues.
You’ll own requirements for queues, routing, IVR and messaging flows, using data to build business cases and partnering with Technology, Digital, Workforce
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📌 Product Optimisation Lead: Contact Centre AI (Brisbane)
🏢 Virgin Australia
📍 Brisbane
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