Operations Manager / Management Couple - Rottnest Island

Pinnacle Travel Group is a proudly Western Australian, family-owned business delivering exceptional transport and tourism experiences across land and sea. Our group includes Pinnacle Coachlines, Rottnest Fast Ferries, Australian Pinnacle Tours, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines, Lancelin 4X4, Kimberley Quest, The Great Escape, The Lane Cafe & Havza.

Our reputation is built on safety, reliability and delivering outstanding customer experiences across Western Australia.

About the Chance

PTG is seeking an experienced and motivated Manager OR Management Couple to oversee the day to day operations and continued growth of Quokka Coaches on Rottnest Island. This is an exciting opportunity to live and work on one of Western Australia's most popular tourism destinations, with private accommodation provided on the Island.

We are incredibly proud of the positive team culture established on Rottnest Island, and a key part of your role will be maintaining and strengthening this environment through visible leadership, strong employee relationships and a genuine commitment to supporting and developing our people.

Working closely with the Group Operations Manager and the broader PTG team, you will provide positive leadership, maintain high operational standards and ensure our customers receive an exceptional experience.

Key Responsibilities

Operational Management & Leadership

- Hands on management of daily operations of Quokka Coaches, including transport services, tours and kiosk operations.
- Lead, supervise and support drivers and kiosk employees, promoting a positive and accountable workplace culture.
- Coordinate employee rostering, scheduling, training and development.
- Monitor operational performance, revenue reporting and resource utilisation.
- Ensure operational procedures and services comply with company standards and relevant regulatory requirements.
- Identify opportunities to improve operational efficiency,



service delivery and overall business performance.

Health, Safety & Compliance

- Promote a safe working environment for employees, customers, contractors and visitors.
- Ensure compliance with PTG's WHS policies, procedures and applicable legislation.
- Participate in incident investigations and ensure incidents, accidents, complaints and vehicle damage are appropriately reported and managed.
- Work collaboratively with the PTG HSEQ team to maintain operational safety standards.

Fleet & Facilities Management

- Coordinate the presentation, availability and reliability of the Rottnest Island bus fleet.
- Work with the Malaga Workshop Manager and maintenance team to coordinate servicing, repairs and vehicle requirements.
- Ensure effective vehicle allocation and utilisation.
- Maintain the presentation and general upkeep of company offices, facilities and depot grounds.

Customer Experience & Business Development

- Maintain consistently high standards of customer service across all Quokka Coaches operations.
- Manage customer feedback, complaints and service-related enquiries.
- Identify opportunities to enhance existing products, services and the overall customer experience.
- Work with PTG's Sales, Marketing and Reservations teams to support business development and promotional initiatives.
- Build and maintain strong working relationships with the Rottnest Island Authority (RIA), local businesses and other key stakeholders.

Projects & Commercial Support

- Coordinate the establishment and ongoing operation of new business initiatives, including providing support to recently acquired hospitality businesses on the island.
- Monitor daily revenue and operational reporting, working with PTG's accounts team to maintain accurate records.
- Support the implementation of new products, services and operational improvements.

About You

We are seeking a capable, hands-on and motivated Operations Manager or Management Couple with complementary skills, a strong work ethic and a genuine passion for tourism, hospitality and delivering exceptional customer experiences.

This is a unique opportuni

📌 Operations Manager (Rottnest Island)
🏢 Pinnacle Travel Group
📍 Rottnest Island