Service Manager – AV & Technical Services - Up to $125k + Super

$120,000 – $125,000 + Super | Greenacre, NSW

Full time | Monday to Friday | Office-Based | 7:30am – 4:00pm

Lead. Develop. Improve. Deliver.

An exciting opportunity is available for an experiencedService Managerto join a well-established, Australian-owned technical services business based in Sydney.

The organisation is a recognised specialist in the design, integration, installation and servicing of sophisticatedaudio visual, professional audio, performance lighting, communications and control systems.

Working across a diverse range of environments including major sporting venues, theatres, schools, corporate organisations, public sector clients and large-scale facilities, the business is known for delivering complex, high-quality technical solutions and ongoing service support.

This is a key leadership position responsible for driving the performance of the service function, leading a highly skilled technical team and ensuring clients receive exceptional service and support.

For You

- This role offers a stable Monday-to-Friday working environment, with standard hours of7:30am to 4:00pm, and is fully office-based inGreenacre.
- Salary: $120,000 – $125,000 + Expenses, Allowances and Superannuation, dependent on experience.
- Leading the Service Team for a True National Leader in their field
- Working with some of the industries biggest clients Nationally

About the Role

AsService Manager, you will take ownership of the day-to-day service operation, overseeing a team of technicians and service personnel while ensuring maintenance, repairs, defect rectification and support services are delivered efficiently, safely and profitably.

You will play a pivotal role in workforce planning, scheduling, resource allocation, financial management, customer relationships and continuous improvement.





This is an excellent opportunity for a technically minded service leader who combinesstrong people leadership with commercial acumen and operational discipline.

Key Responsibilities

- Lead and manage the service department, including technicians, administration staff and contractors.
- Oversee the end-to-end delivery of service and maintenance activities.
- Manage technician scheduling, resource allocation and workforce utilisation.
- Ensure service projects are delivered on time, within budget and to required quality standards.
- Oversee service workflows from scheduling through to completion, invoicing and post-service review.
- Manage project defects, warranty obligations and defect liability to ensure timely resolution and customer satisfaction.
- Develop and maintain strong relationships with clients, venue operators, consultants, builders and subcontractors.
- Identify opportunities to secure new maintenance and service agreements and grow recurring revenue.
- Monitor service budgets, costs, forecasting, margins and profitability.
- Oversee service-related procurement and invoicing.
- Prepare monthly operational and financial reports for senior management.
- Implement effective quality, risk, compliance and operational processes.
- Drive continuous improvement initiatives across the service function.
- Work closely with project delivery, commercial, purchasing and HR teams.
- Coach, mentor and develop a high-performing technical service team.
- Establish clear performance expectations and foster a collaborative, accountable culture
- Provide strategic input into the future growth and development of the service department.

About You

You will be an experiencedService Manager, Operations Manager or senior technical services leaderwith a proven background managing teams and complex service operations.

Ideally, you will bring experience within theaudio visual, professional audio, broadcast, theatre, entertainment technology, control systems or related technical services industry.

You will have:

- Minimum5 years' proven service management experience.<

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