NSW State Government Department - As a Customer Service Support Officer, you will provide accurate advice and direction on queries related to finance, human resources, and technical systems, ensuring a positive and solution-focused experience for every customer.
Your responsibilities
Deliver high-quality customer service by engaging effectively with clients in a fast-paced contact centre environment.
Respond promptly and professionally to customer enquiries while maintaining confidentiality and discretion.
Escalate complex or non-standard enquiries to the appropriate Centre of Expertise for resolution.
Stay up to date with relevant policies, legislation, and business processes to provide accurate and productive support.
Accurately record customer interactions using multiple technology platforms, while consistently meeting daily and monthly KPIs.
Demonstrate a strong commitment to delivering exceptional customer service with professionalism and care.
Show resilience, adaptability, and courage when facing challenges or high-pressure situations.
Take initiative, act with accountability, and manage time and tasks effectively.
Communicate clearly and confidently, tailoring messages to suit different audiences.
Apply strong problem-solving skills and confidently navigate multiple technology platforms and databases.
Attach up to date - Typing Test - Alphanumerical results on CV (Mandatory)
This position is open to candidates with full working rights in Australia. Only shortlisted applicants will be contacted.
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