Licensing Centre Team Lead — Frontline Customer Service (Kelmscott)

Licensing Centre Team Lead — Frontline Customer Service (Kelmscott)

13 Nov
|
Department of Transport and Major Infrastructure
|
Kelmscott

13 Nov

Department of Transport and Major Infrastructure

Kelmscott

Department of Transport and Major Infrastructure (DTMI) seeks a Customer Service Leader to head frontline Licensing Centre teams in Perth. You will drive daily operations, performance planning, inductions, rostering, and leave management while coaching staff to meet KPIs and deliver high-quality service.

You will report to the Centre Manager, manage escalated inquiries, and help implement policies and procedures to enhance customer experiences.

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📌 Licensing Centre Team Lead — Frontline Customer Service (Kelmscott)
🏢 Department of Transport and Major Infrastructure
📍 Kelmscott

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