Operations / Key Account Manager - International Freight Forwarding

A reputable International Freight Forwarder with offices globally seeking a seasoned Key Account Manager (KAM) to join office at Alexandria.

Must have local experience to qualify

ABOUT THE ROLE:

- End to end freight co-ordination
- Intelligent strong client interface and management a priority
- Ensure good quality control and strong client communications
- Managing all aspects of forwarding, import clearing
- Extension Business Revenue Generation
- Route Development
- Customer Advice and Support
- Generate Proposals where required
- Target Driven Extension Business
- Present Company Profile
- Control all aspects of liaison and interface with the Customers
- Debtors Queries
- Customer Advice and support
- Team participation and assistance
- Costing and Invoice Quality Check
- Robust interface between Customers and Operations

A reputable International Freight Forwarder with offices globally seeking a seasoned Key Account Manager (KAM) to join office at Alexandria.

Must have local experience to qualify

ABOUT THE ROLE:

- End to end freight co-ordination
- Intelligent strong client interface and management a priority
- Ensure good quality control and strong client communications
- Managing all aspects of forwarding, import clearing
- Extension Business Revenue Generation
- Route Development
- Customer Advice and Support
- Generate Proposals where required
- Target Driven Extension Business
- Present Company Profile




- Control all aspects of liaison and interface with the Customers
- Handle all customer queries
- Debtors Queries
- Customer Advice and support
- Team participation and assistance
- Service Level agreements
- Rate negotiations
- Costing and Invoice Quality Check
- Strong interface between Customers and Operations

ABOUT YOU:

- Experience: Minimum of 5 years in customer service/account management in freight forwarding.
- Knowledge: Exposure in all aspects of freight forwarding - imports/ exports, clearing, deliveries and warehousing
- Communication Skills: Excellent verbal and written communication and customer service skills.
- Problem-Solving: Ability to think on your feet and find creative solutions.
- Attention to Detail: Accuracy in handling documentation and tracking information.
- Team Player: Collaborate effectively with colleagues across departments.
- Tech-Savvy: Experience with CargoWise software and proficient in MS Excel, Outlook, PowerPoint
- Drive: Thrives on challenge, high energy levels, determined

WHAT'S IN IT FOR YOU:

- Work for a reputable freight forwarder with offices globally
- 1 days WFH
- Modern office space
- Friendly and supportive team and management
- Professional Development Opportunities
- Regular company lunches

To qualify for this role you must have current local experience in Operations and Customer Service within International Freight Forwarding and have full working rights in Australia

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📌 Operations / Key Account Manager - International Freight Forwarding (Sydney)
🏢 Stone Freight Solutions
📍 Sydney