Provide frontline support to veterans and families accessing vital services.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

The important parts:

Pay:$45–$55 per hour + Super

Duration:2-year contract

Citizenship: Australian citizenship is mandatory

If you are an experienced administrator who can provide qualified and respectful support within a health or government service, we would like to hear from you.

Please submit:

- Your current resume
- A statement of claims of no more than 750 words
- Your availability for interview
- Your Working with Vulnerable People or Working with Children Check status
- Confirmation of Australian citizenship

What you will be required to do:

As the Service Support Officer, you will:

- Provide professional frontline service at reception
- Respond to enquiries by telephone, email and SMS
- Welcome clients and visitors attending appointments
- Provide information and options in accordance with procedures
- Refer enquiries to the appropriate service delivery team
- Coordinate appointments through the Client Management System
- Support client allocations, referrals and service satisfaction activities
- Maintain accurate records and complete data-entry tasks
- Provide administrative support to multidisciplinary clinical teams
- Assist with group treatment and educational programs
- Coordinate internal meetings and community-based events
- Support external referrals and contracted health providers
- Manage regional correspondence, deliveries and workflow activities
- Arrange approved travel and process invoices
- Raise resource requests and follow up property or maintenance matters




- Assist with quality-assurance and operational reporting
- Maintain confidentiality when working with sensitive client information

To be successful in the role you will have:

Mandatory experience

- Professional experience supporting business operations and service delivery within a health service or government environment
- Strong written and verbal communication skills

Required capabilities

- Frontline reception or customer service experience
- Strong administrative and organisational skills
- Experience managing telephone, email and face-to-face enquiries
- Ability to communicate professionally with people accessing sensitive services
- Appointment scheduling or client management system experience
- Accurate data-entry and recordkeeping skills
- Ability to follow policies and established procedures
- Strong judgement when referring or escalating enquiries
- Experience coordinating meetings, programs or events
- Invoice processing and general office administration experience
- Ability to manage competing priorities and workflows
- Commitment to confidentiality, inclusion and respectful service delivery
- Ability to work effectively within a multidisciplinary team

Mandatory Eligibility and Checks

- Be an Australian citizen
- Hold or be able to obtain a Working with Vulnerable People registration or relevant Working with Children Check
- Complete a Nationally Coordinated Criminal History Check
- Hold or be able to obtain and maintain a Baseline security clearance
- Complete the required pre-commencement security screening

What’s on offer for you:

- Secure a 24-month Australian Government contract
- Support services for veterans and their families
- Build valuable Commonwealth administration experience
- Work within a multidisciplinary clinical service
- Access ongoing learning and development opportunities
- Potential flexible w

📌 Service Support Officer (Hobart)
🏢 synaco
📍 Hobart