ING Australia is seeking a curious and analytical Customer Journey Expert to understand why customers contact us throughout our payment journeys and identify opportunities to simplify these experiences. You’ll combine customer insights, data analysis and stakeholder collaboration to uncover friction points and drive improvements that reduce customer effort.
You’ll analyze customer behaviour, explore how process changes or communications can create better outcomes, and apply your understanding of
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📌 Customer Journey Architect – Banking Experience (Sydney)
🏢 ING Australia
📍 Sydney
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