The Rugby World Cup Australia (RWCA) is proud to deliver one of the world’s most iconic sporting events — the Rugby World Cup 2027 (Men’s). More than a tournament, it’s a celebration of Rugby’s spirit, Australia’s culture, and the power of sport to unite and inspire communities around the world.

Rugby World Cup Australia is excited to offer an prospect for a Stakeholder Ticketing Lead to play a pivotal role in delivering the Rugby World Cup 2027 ticketing program. Based in our Sydney office, this position oversees B2B sales and ensures an exceptional end-to-end ticketing experience for stakeholders across Australia and internationally.

Key responsibilities include but are not limited to:

- Stakeholder Sales
- Lead the B2B stakeholder ticket sales program across all phases, supporting delivery of key commercial objectives.
- Manage and develop two Stakeholder Ticketing Coordinators, contributing to a high performing ticketing team.
- Prepare clear reporting for Senior Management, including forecasts, sales analysis,



and stakeholder insights.
- Oversee all stakeholder payment tracking and reconciliation, ensuring accuracy and timely issue resolution.

- Stakeholder Management

- Build and maintain strong relationships with domestic and international stakeholders to drive sales outcomes.
- Collaborate effectively with internal teams, fostering a positive and integrated working environment.
- Serve as the primary escalation point, delivering professional, solutions focused customer service.
- Develop and deliver stakeholder communications, guides, training, and event time support.

- Ticketing Operations

- Oversee operations and account management within the Client Ticket Portal, ensuring a seamless stakeholder journey.
- Maintain data accuracy and drive continuous improvements across processes and system functionality.

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📌 Stakeholder Ticketing Lead (Sydney)
🏢 Rugby World Cup Australia
📍 Sydney