We're looking for an enthusiastic, reliable and experienced Hospitality Supervisor to join our team!
Kids World is a busy indoor adventure playland and café, offering a fun, family-friendly environment with a focus on excellent customer service, quality food and memorable experiences.
We're seeking a confident, hands-on supervisor who can lead by example, support our young team and ensure the smooth day-to-day operation of our venue.
YOUR ROLE
- Supervise daily café and playland operations.
- Lead, motivate and support a team of junior hospitality staff.
- Deliver exceptional customer service and create a welcoming environment for families.
- Oversee food and beverage preparation, presentation and service.
- Maintain high standards of cleanliness, hygiene and food safety.
- Manage customer enquiries, feedback and complaints professionally.
- Coordinate staff duties, breaks and workflow during busy periods.
- Assist with opening and closing procedures, cash handling and POS operations.
- Support the delivery of birthday parties, special events and school holiday activities.
- Ensure workplace health and safety procedures are consistently followed.
ABOUT YOU
We're looking for someone who:
- Has previous hospitality experience, ideally in a supervisory or team leadership role.
- Is confident managing and mentoring junior staff.
- Has excellent communication and customer service skills.
- Can multitask, prioritise and remain calm under pressure.
- Is proactive, organised and takes initiative.
- Has a positive attitude and enjoys working in a family-focused environment.
- Is reliable, punctual and available to work weekends and school holidays.
- Has experience with café operations, food preparation and barista service.
Current Food Safety Supervisor certification, First Aid and CPR qualifications, and a valid Queensland Blue Card (or eligibility to obtain one) is a requirement of this position.
WHAT WE OFFER
- A fun, energetic and supportive workplace.
- A varied role with plenty of responsibility.
- The opportunity to develop leadership and hospitality management skills.
- A friendly team environment.
- Flexible casual employment with weekend and school holiday shifts.
HOW TO APPLY
If you're an experienced hospitality professional who enjoys leading a team and creating great customer experiences, we'd love to hear from you!
Send through your resume and a brief introduction outlining your hospitality and supervisory experience.
Join the Kids World team and help us create memorable experiences for Sunshine Coast families!
Pay: $29.00 – $43.00 per hour
Expected hours: 20.0 – 25.0 per week
Work Location: In person
📌 Hospitality Supervisor (Sippy Downs)
🏢 Play Now Kids
📍 Sippy Downs
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