Use your FASD, intellectual disability and restrictive practice experience to help people with complex needs build lives worth celebrating.

- Specialist role supporting people with FASD, intellectual disability and complex presentations
- Trauma-informed, values-led organisation with real frontline support
- Ongoing training, skill development and career growth

Show Up With Courage. Support With Compassion. Help Build Lives Worth Celebrating.

At Well Life Services, we believe good support should do more than meet needs. It should help people grow, feel safe and live the life they choose.

Our work follows a trauma-informed therapeutic care model built on three things:

- Clarity: structure and consistency that make complex needs manageable
- Courage: speaking up, doing the right thing and leading by example
- Compassion: walking alongside the people we support with dignity, warmth and respect.

We’re looking for experienced High Intensity Disability Support Workers to support participants with Fetal Alcohol Spectrum Disorder (FASD), intellectual disability and complex presentations, including behaviours of concern. You’ll understand that behaviour is communication, and you’ll stay calm, consistent and kind when things get hard.

If you see the person and not just the behaviour, we’d love to hear from you.

About the Role

This is a full-time / part-time / casual position based in Toowoomba, classified at SCHADS Award Level 2 Pay point 4 .

Your roster: 6am-2pm, 2pm-10pm or Active night 10pm - 6am..

You’ll report to the Team Leader and work as part of a close team. Together you’ll make sure each participant gets safe, skilled and person-centred support.

What You’ll Do

Complex Behaviour Support

Follow each participant’s Behaviour Support Plan, using proactive, positive strategies first

Implement regulated restrictive practices only as authorised, exactly as described in the plan, and as the last resort

Recognise early warning signs, then de-escalate and respond safely to behaviours of concern

Support participants through the effects of FASD, such as impulsivity, memory difficulties, sensory needs and difficulty linking actions to consequences





Adapt your communication and approach for people with intellectual disability, giving them the structure, routine and repetition that help them succeed

Reporting & Compliance

Write accurate, objective shift notes and behaviour records

Record every use of a restrictive practice on time and in full, so data is ready for NDIS Commission reporting

Identify and report incidents, including reportable incidents and any unauthorised use of a restrictive practice, in line with our policies and the NDIS Practice Standards

Contribute observations and data to behaviour support practitioners and plan reviews

High Intensity & Daily Support

Deliver high intensity daily personal activities where required, in line with support plans and health practitioner directions

Support participants with personal care, daily living, community access, appointments and building independence

Monitor participants for changes in health, mood or behaviour, and escalate promptly

Teamwork

Work closely with your team, families, support coordinators, behaviour support practitioners and allied health professionals

Take part in debriefs, team meetings, supervision and ongoing training

Our Values in This Role

Transparency: You’re honest and accountable. You report accurately, even when it’s uncomfortable, and you raise concerns early.

Respect: You uphold every person’s rights. You understand restrictive practices affect someone’s freedom, and you never take that lightly.

Inclusion: You believe in every person’s potential, whatever their history or presentation.

Courage: You stay steady under pressure and advocate for the people you support.

Celebration: You notice the small wins and celebrate progress, however small.

Who We’re Looking For

You’ll be someone who:

Has hands-on experience supporting people with FASD and intellectual disability

Understands complex presentations, including trauma,



co-occurring mental health conditions and behaviours of concern

Stays calm, patient and emotionally resilient in challenging situations

Is consistent and reliable, because predictability matters to the people we supportReflects on their practice, takes on feedback and keeps learning

Essential Requirements

Certificate III or IV in Individual Support (Disability), Community Services or a related field, or equivalent experience

Demonstrated experience implementing Behaviour Support Plans and regulated restrictive practices

Demonstrated experience with incident reporting and restrictive practice reporting requirements

Demonstrated experience supporting people with FASD and intellectual disability

Working knowledge of theNDIS Practice Standards and the NDIS Code of Conduct

Current NDIS Worker Screening Clearance (Yellow Card)

Current Blue Card (Working with Children Check)

Current First Aid and CPR

Current full Australian driver licence, with a registered and insured vehicle

NDIS Worker Orientation Module completed

Desirable

High intensity support training, assessed against the High Intensity Support Skills Descriptors (HISSD)

Positive Behaviour Support and accredited de-escalation training

Trauma-informed practice training

Medication administration training and experience

If you don’t tick every box but believe you’d be a outstanding fit, we still encourage you to apply.

Why Work With Well Life Services?

Make a difference: do complex, meaningful work that changes lives

Feel supported: debriefing, regular supervision and a team that has your back after a hard shift

Grow your career: ongoing training, competency development and pathways into leadership

Be cared for: our Employee Assistance Program (EAP), wellness initiatives and a long service leave portal

Pay in line with the SCHADS Award, Level 2.4

How to Apply

Please submit:

1.Your resume

2.A brief cover letter telling us:

- Your experience supporting people with FASD, intellectual disability and complex presentations
- Your experience with restrictive practices and reporting
- Which of our values speaks to you most, and how you’ve shown it in practice

📌 Disability Support Worker - Complex Behaviour Support (Charlton)
🏢 Well Life Services
📍 Charlton