Client Engagement Officer

A Phendit Disability & Home Care Service Partner in Hope, Every Need Deserves Impactful Touch.

Make a difference through direct care, build meaningful connections and help more people access the support they need.

We are seeking an enthusiastic, compassionate and motivated Client Engagement Coordinator to join our growing team. This varied role combines hands-on disability support, community engagement and business development.

You will support participants directly, represent Phendit at expos and seminars, and develop referral relationships that connect new clients with our services.

About the role

Provide direct participant support

- Deliver person-centred support, including community access, daily living activities, personal care and skill development, according to individual support plans.
- Build trusting relationships with participants and their families.
- Promote participant choice, independence, dignity and wellbeing.
- Maintain accurate progress notes and report concerns through the appropriate channels.

Represent Phendit in the community

- Attend disability expos, seminars, networking events and community activities.
- Confidently explain our services to prospective participants, families and referral partners.
- Build relationships with support coordinators, health professionals, community organisations and other relevant stakeholders.
- Coordinate event enquiries and follow up with interested individuals and organisations.

Grow enquiries and referrals

- Identify opportunities to connect people with suitable Phendit services.
- Develop and maintain an active network of referral partners.
- Follow up enquiries promptly and support prospective clients through intake and onboarding.
- Work with management and service delivery teams to ensure proposed supports match participant needs and organisational capacity.
- Maintain accurate engagement records and contribute to agreed referral,



service commencement and client satisfaction targets.

About you

You are comfortable providing practical support one day and representing the organisation at an event the next. You bring initiative, professionalism and a strong commitment to quality care.

We are looking for someone with:

- Experience in disability support, community services, client engagement or a related role.
- Strong communication, networking and relationship-building skills.
- Confidence speaking with participants, families and qualified referral partners.
- The ability to manage enquiries, follow up opportunities and organise competing priorities.
- An understanding of person-centred support, confidentiality and participant choice.
- A current driver’s licence and access to a reliable vehicle for work-related travel.
- Relevant worker screening checks and current First Aid and CPR certification, or willingness to obtain these before commencing applicable duties.

Qualifications in disability, community services, social work, marketing or a related field will be highly regarded. Experience in NDIS intake, referrals or business development is an advantage.

What we offer

- A varied role combining direct support, community engagement and organisational growth.
- Remuneration based on your experience and the requirements of the role.
- Performance-based bonuses in addition to base remuneration , subject to an agreed incentive structure.
- Opportunities to develop your skills and grow with the organisation.
- A supportive team committed to meaningful outcomes for participants.

Bonus arrangements will be discussed during recruitment, with clear eligibility criteria and performance measures that recognise sustainable growth, quality service and participant satisfaction.

Apply now

Tell us about your direct support experience and how you would build relationships that help more participants connect with Phendit.

Join Phendit and turn meaningful connections into meaningful support.

📌 Female Client Engagement Coordinator (Liverpool)
🏢 Phendit Group
📍 Liverpool