Reference: P8JOB6111 |Specialist area: Customer Service |Sector: IT & Outsourcing
Our client requires a Customer Service Advisor to join their established and growing business, supporting its customers and ensuring they receive an efficient, professional and helpful service.
This is a varied position suited to someone who enjoys dealing with people, solving problems and taking responsibility for making sure things get done. You'll be involved in the full order journey, from initial enquiries and order processing through to delivery.
Working alongside several internal departments, you'll play an important part in maintaining strong customer relationships and ensuring a smooth and positive experience. This role is office based with the prospect to WFH sometimes if desired.
Previous working experience in customer service is essential.
Your responsibilities will include:
- Acting as the first point of contact for customer queries and requests.
- Process and updating orders with accuracy and attention to detail
- Dealing with customer issues and finding suitable solutions.
- Update client records and information
- Assisting customers with product-related questions by phone and email
- Provide excellent customer service at all times.
- Supporting the internal teams with administration.