Position Description

Admin & Finance Officer

About the Role The Admin & Finance Officer plays an important role in keeping our dealership organised and helping customers through the purchase of their new or used motorcycle.

This varied position combines general administration, support for our Sales Manager, and presenting customers with finance and insurance options. You will help coordinate the paperwork and processes from initial enquiry through to delivery, ensuring customers receive friendly, professional and efficient service.

On-the-job training is provided, including training in our dealership systems and finance and insurance processes.

Key Responsibilities

General Administration

- Welcome customers and respond to phone and email enquiries.
- Maintain accurate customer records, electronic files and dealership documentation.
- Prepare and process invoices, receipts and other routine paperwork.
- Assist with data entry, payment processing and basic account administration.
- Coordinate enquiries with the appropriate team members and follow up outstanding tasks.
- Provide general administrative support to dealership management and staff.

Sales Support

- Support the Sales Manager with the administration of new and used motorcycle sales.
- Prepare sales paperwork and maintain accurate records of sales and customer details.
- Assist with registration, transfer and delivery documentation.
- Liaise with customers and the sales, workshop and parts teams to help coordinate motorcycle deliveries.
- Follow up outstanding documents, payments and information to keep sales progressing smoothly.




- Keep customers informed throughout the purchase and delivery process.

Finance and Insurance

- Offer customers the opportunity to explore finance and insurance for their new or used motorcycle purchase.
- Explain available products and options clearly, within the scope of training and authorisation.
- Prepare finance and insurance quotes and assist customers with applications.
- Collect and check supporting documents and liaise with finance and insurance providers.
- Track applications and follow up approvals, settlements and policy documentation.
- Handle customer information confidentially and follow required procedures, disclosures and compliance processes.
- Work closely with the Sales Manager to coordinate finance settlement with vehicle delivery.

Debtors and Creditors

- Assist with accounts receivable and payable, keeping customer and supplier accounts accurate and up to date.
- Monitor outstanding customer balances and follow up overdue payments professionally.
- Enter and check supplier invoices, reconcile supplier statements and follow up discrepancies.
- Prepare supplier payments for management approval.




- Allocate payments and receipts to the correct accounts and assist with account enquiries.

Skills and Attributes

- Friendly, professional communication and a strong customer service focus.
- Good organisation, attention to detail and the ability to manage competing priorities.
- Confidence working with numbers, paperwork and computer systems.
- A proactive approach and willingness to follow tasks through to completion.
- The ability to work independently while contributing to a busy team.
- Discretion when handling personal and financial information.
- A willingness to learn and confidence discussing finance and insurance options with customers.
- Previous experience in administration, customer service, banking, finance, insurance or a dealership setting would be highly regarded, but is not essential. An interest in motorcycles is welcome, although motorcycle knowledge is not required.

Training and Support On-the-job training and ongoing support will be provided. The successful applicant will learn our dealership systems, sales administration processes, and the requirements for presenting and processing finance and insurance products.

What Success Looks Like

- Accurate paperwork and well-maintained customer records.
- Timely, reliable support for the Sales Manager and dealership team.
- Customers consistently offered suitable opportunities to explore finance and insurance.
- Applications and sales documentation followed through efficiently.
- A smooth, professional customer experience from enquiry to motorcycle collection.

📌 Administration & Finance Officer (Warwick)
🏢 Top Two Motorcycles Warwick
📍 Warwick