Company Description New Horizons Enterprises Limited is one of the world’s first non-profit social enterprises, with over fifty years of experience supporting people across hundreds of Australian communities to discover their potential. The organization places wellbeing at the center of its work, offering advice, connections, and tailored supports to help individuals reach their goals. Customers are actively involved in shaping their services, with a strong focus on choice and personalized solutions that enhance wellbeing.

New Horizons provides an unmatched range of services and engages with communities through multiple channels, including its website and social media, to connect people with meaningful support and opportunities.

Role Description The Aged Care Coordinator is a part time role based in Sydney, NSW, with a hybrid work arrangement that combines onsite visits and office work with some work from home. In this role, the coordinator oversees and manages aged care client onboarding, services, ensuring that older customers receive appropriate, timely, and person-centered supports aligned with their goals and care plans. Day-to-day tasks include coordinating home care and community-based services, conducting assessments, maintaining accurate case records, and collaborating with internal teams, families, and external providers.

The coordinator responds to customer inquiries,



provides information on available services, and supports customers to exercise choice and control in their care. The role also involves business development, monitoring service quality, addressing issues promptly, and contributing to continuous improvement of aged care programs.

Qualifications

- Strong care coordination and case management skills, with experience developing and implementing person-centered care plans.
- Demonstrated communication and customer service abilities, including active listening, empathy, and professional relationship-building.
- Knowledge of home care services and aged care supports, including familiarity with community-based and in-home care arrangements.
- Relevant qualifications in aged care, social work, nursing, community services, or a related discipline (certificate or diploma level preferred).
- Experience working with older people, including understanding of wellbeing-focused and strengths-based approaches.
- Ability to work in a hybrid environment, manage time effectively, and use digital tools and systems to document and coordinate services.
- Understanding of safeguarding, privacy, and duty of care principles; commitment to inclusive, non-discriminatory practice.
- Current driver’s license and ability to travel locally for home visits and community meetings

📌 Aged Care Coordinator (Sydney)
🏢 New Horizons Enterprises
📍 Sydney