Join a friendly, supportive team where your work makes a difference!

Are you an organised, enthusiastic and compassionate administration professional who thrives in a busy environment? We're looking for a motivated Allied Health Administration & Scheduling Officer to join our growing team at Therapy Works CQ!

About Us

Therapy Works CQ is a well-established, client-focused allied health practice located in Rockhampton. We provide multidisciplinary services across Occupational Therapy, Speech Pathology, Physiotherapy and Exercise Physiology. Our passionate team supports children, adults and families, including NDIS and aged care participants, to achieve their goals and improve their quality of life.

We're proud of our welcoming, supportive workplace culture, where teamwork, collaboration and a little fun are part of everyday life!

About the Role

This is a diverse, fast-paced position combining reception, appointment scheduling and client administration. You will join our friendly Administration Team supported by our Practice Managers.

You'll play an key role in keeping our busy practice running smoothly, supporting our therapists and ensuring clients and families receive a positive experience from their very first interaction.

What We're Looking For

We're seeking someone who is proactive, reliable, adaptable and enjoys working as part of a team. The ideal candidate will have:

- Previous experience in allied health, medical administration, reception or an NDIS-related field would be an advantage
- Excellent organisational and time management skills, with the ability to prioritise competing demands
- A warm, professional and compassionate communication style
- Strong attention to detail and accuracy
- Confidence using Microsoft 365




- The ability to work independently, take initiative and problem-solve
- A positive attitude and willingness to learn new systems and processes
- An understanding of NDIS funding, systems and terminology would also be an advantage

Key Responsibilities

- Provide friendly and professional reception services, welcoming clients and assisting with enquiries
- Coordinate appointments, therapist schedules, referrals and waiting lists
- Manage appointment reminders, cancellations, rescheduling and client follow-ups
- Process client payments and manage invoicing
- Maintain accurate client records and information using practice management software
- Communicate with clients, families, Support Coordinators, referrers and other relevant stakeholders
- Work collaboratively with therapists and the administration team to support efficient daily operations

What We Offer

- Enjoy a Monthly RDO – Full-time hours, Monday to Friday Roster
- Supportive team culture – Join a friendly, inclusive and collaborative workplace
- Training and development – Comprehensive initial training and ongoing support
- A fun workplace – Enjoy team activities, social events and opportunities to connect with colleagues
- Meaningful work – Make a positive difference in the lives of local individuals and families

- Competitive remuneration – Salary commensurate with skills and experience

How to Apply

If you're an organised, enthusiastic team player who enjoys variety and wants to be part of a workplace that values its people, we'd love to hear from you! Please email your CV and a short cover letter to Bek Roy.

For enquiries or applications - Email: [email protected]

Applications Close: Sunday, 22nd November 2026

Come and be part of the Therapy Works CQ team!

📌 Allied Health Administration & Scheduling Officer (Rockhampton)
🏢 Therapy Works CQ
📍 Rockhampton