Assistant Manager – Full time

Escape Portal Gaming Lounge | Cannington, Perth WA

About Us

Escape Portal is one of Perth's exciting gaming and entertainment destinations, offering a premium gaming experience with high-performance gaming PCs, PlayStation and Xbox consoles and a dedicated private theatre.

Located in Cannington, we are passionate about bringing people together through gaming, entertainment and memorable experiences. From casual gaming sessions and birthday parties to group events and esports tournaments, we pride ourselves on delivering exceptional customer service in a fun, energetic and welcoming environment.

As we continue to grow, we are looking for a motivated and hands-on Assistant Manager to join our leadership team and help take Escape Portal to the next level.

About the Role

We are seeking an enthusiastic, experienced Assistant Manager to join our team in a full-time position.

Reporting to the Venue Manager, you will play a key role in overseeing daily operations, leading and supporting our team, maintaining high operational standards and ensuring every customer has an outstanding experience.

This is a hands-on leadership position suited to someone who thrives in a fast-paced environment, enjoys working with people and is confident taking ownership of venue operations.

You will be expected to lead by example, make sound operational decisions and support the continued growth and success of Escape Portal.

Key Responsibilities

- Oversee daily venue operations to ensure smooth, efficient and professional service.

- Lead, motivate and support team members while fostering a positive and accountable workplace culture.

- Deliver exceptional customer service and professionally manage customer enquiries, feedback and complaints.

- Assist with staff rostering, recruitment, onboarding, training and performance development.

- Ensure the venue is consistently presented to a high standard, including cleanliness,



equipment maintenance and overall customer experience.

- Manage stock levels, inventory, supplier deliveries and replenishment requirements.

- Monitor sales performance, identify opportunities for improvement and support revenue growth.

- Coordinate customer bookings, birthday parties, group events and gaming activities.

- Ensure compliance with workplace health and safety, food safety and company policies.

- Manage opening and closing procedures, cash handling, POS operations and venue security.

- Support promotional campaigns, special events and community engagement initiatives.

- Work closely with the Venue Manager and business owners to implement operational improvements and achieve business objectives.

What We're Looking For

We are looking for someone who brings strong leadership, a positive attitude and a genuine commitment to delivering excellent customer experiences.

Essential requirements:

- Previous supervisory or management experience in hospitality, retail, entertainment or a similar customer-facing environment.

- Strong leadership skills with the confidence to manage, coach and motivate a diverse team.

- Excellent communication, interpersonal and conflict-resolution skills.

- Proven ability to remain organised, make decisions and manage competing priorities in a busy environment.

- A proactive, reliable and hands-on approach to daily operations.

- Strong customer service skills with a genuine passion for creating memorable experiences.

- Experience with POS systems, cash handling and stock management.

- Good understanding of workplace health and safety requirements.





- Availability to work a rotating roster, including evenings, weekends and late-night shifts.

- Ability to obtain and maintain a valid Working with Children Check as required for the role.

Highly regarded:

- Previous experience as an Assistant Manager, Duty Manager or Venue Supervisor.

- Experience in gaming lounges, entertainment venues, hospitality or event management.

- An interest in gaming, esports or technology.

- Experience managing staff rosters, bookings and customer events.

- Food Safety Supervisor certification or willingness to obtain one.

Gaming knowledge is an advantage, but strong leadership, reliability, and customer service skills matter most.

What We Offer

At Escape Portal, we value people who take initiative, lead by example and contribute positively to our team.

We offer

- Competitive salary package based on experience and qualifications.

- Full-time employment with a growing entertainment business.

- Genuine opportunities for professional development and career progression.

- A supportive, approachable and collaborative management team.

- Staff discounts on gaming and entertainment experiences.

- A fun, energetic and engaging workplace.

- The opportunity to contribute ideas, improve operations and make a meaningful impact on the business.

- A workplace culture that values teamwork, accountability, initiative and mutual respect.

Apply Now

If you are a confident, motivated and customer-focused leader looking for your next opportunity, we would love to hear from you.

Join Escape Portal and help us deliver exceptional gaming and entertainment experiences while building a strong, successful team.

To apply, please submit your resume and a brief cover letter outlining your management experience, availability and why you would be a great fit for Escape Portal.

We look forward to welcoming the right person to our team!

📌 Assistant Manager (Cannington)
🏢 Escape Portal
📍 Cannington