We are currently seeking Expressions of Interest for the position of Associate Relationship Manager Team Leader (NSW) . This role will provide leadership and support across our Kent Street, Sutherland, and Coolangatta/Tweed Heads offices , with the preferred location being Kent Street, Sydney or Sutherland .

About The Role This is an exciting chance for an experienced and customer-focused professional to lead and develop a high-performing team while supporting the management of a diverse strata portfolio.

Key Responsibilities Team Leadership & Performance

- Monitor team performance to ensure service levels are achieved and national processes are consistently followed.
- Manage individual and team performance through regular one-on-one meetings, mid-year reviews, and annual performance reviews.
- Provide leadership, coaching, and support to foster a positive team culture and high levels of employee engagement.
- Identify training and development opportunities and implement effective learning plans for team members.
- Contribute to the continuous improvement of systems, processes, and procedures to enhance efficiency, service delivery, and customer satisfaction.

Strata Portfolio Support

- Build and apply your strata knowledge to support an assigned Strata Manager in the management of a diverse portfolio.
- Prepare agendas and meeting minutes for Committee and General Meetings.
- Coordinate and maintain meeting documentation through cloud-based platforms.
- Respond to customer enquiries via phone, email, and in person in a professional and timely manner.
- Maintain accurate records and ensure compliance with statutory requirements and deadlines.




- Provide general administrative support, including document management and correspondence.

About You To be successful in this role, you will demonstrate:

- A collaborative leadership style with a passion for developing and empowering others.
- A growth mindset, strong initiative, and commitment to continuous learning.
- Previous experience in a similar leadership or senior administration role within the strata or body corporate industry.
- Excellent customer service and administrative capabilities.
- Strong communication, relationship-building, and stakeholder management skills.
- Exceptional organisational skills, attention to detail, and the ability to effectively manage competing priorities.
- Confidence using, and learning, a range of software applications including Microsoft Office, Microsoft Teams, Microsoft Dynamics, StrataVote, and StrataMax.
- A sound understanding of Body Corporate or Strata legislation and associated regulations (preferred).
- A disciplined and balanced approach to personal wellbeing and professional responsibilities.

What's in it for You?

- Performance-based incentive opportunities.
- Ongoing training, professional development, and career progression pathways.
- A supportive, collaborative, and high-performing team environment.
- Quarterly team events and networking opportunities.
- Hybrid working arrangements.
- A strong wellbeing focus, including the option to purchase additional leave and a paid birthday leave benefit.

If you are passionate about people leadership, customer service excellence, and building a successful career within the strata industry, we would love to hear from you. Apply Now

📌 Associate Relationship Manager/Assistant Strata Manager Team Leader (Sydney)
🏢 Smarter Communities
📍 Sydney