Branch Manager | Fastflex Heating & Cooling Supplies | Thomastown VIC

Full time · On-site · $95,000 – $105,000 + super + quarterly bonus

About Fastflex

We’ve been supplying the HVAC trade across Victoria since 2004. We’re a tight-knit team with a strong reputation for product knowledge and genuine service. It’s the kind of place where your work actually matters and you’re not just a number.

We’re expanding, and we’re looking for a hands-on Branch Manager to run our Thomastown branch and help take it to the next level.

The Role

You’ll be responsible for the full operation of the branch: receiving and dispatch, counter sales, leading the team and growing the business. You’ll have real autonomy to run the branch your way, with the CEO backing you.

Key responsibilities

- Managing all warehouse operations: receiving, picking, packing, dispatch and returns
- Serving trade and retail customers at the counter with accurate HVAC product advice
- Supervising, rostering and developing a small team of warehouse and counter sales staff
- Keeping stock accurate through cycle counts and stock rotation
- Following up quotes and sales leads to turn enquiries into orders
- Finding opportunities to grow trade accounts and repeat business
- Upholding our customer service standards and resolving issues quickly
- Championing safe work practices and WHS compliance across the team

How You’ll Be Measured





- Monthly and annual sales budgets
- Stock accuracy from cycle counts and stocktakes
- On-time, accurate order dispatch
- Customer service standards: customers acknowledged within 30 seconds, phones answered within 4 rings, emails answered within 1 hour
- WHS compliance: incident rates, hazard reporting and housekeeping audits
- Team performance, retention and training completion

What We’re Looking For

Essential

- Current forklift licence (LF)
- Experience in HVAC, refrigeration or related trade supply
- Proven warehouse management and team leadership experience
- Counter sales or customer service experience in a trade, wholesale or industrial setting
- Physically fit and comfortable working hands-on every day
- Strong communication skills with trade customers and staff
- Confident with computers, including POS and inventory systems

Nice to have:
- Experience with Reckon Accounts or similar software
- Current driver’s licence

What’s In It For You

- $95,000 – $105,000 per year + super
- Quarterly performance bonus tied to branch results
- Weekly pay
- Mobile phone provided
- Employee Assistance Program (EAP)
- Free lunch every Friday
- Real autonomy, with the CEO backing you
- Room to grow. We’re expanding, and we promote from within.
- A tight-knit team where you’re a name, not a number

📌 Branch Manager (Melbourne)
🏢 Fastflex Heating u0026 Cooling Supplies P/L
📍 Melbourne