Ascend Talent Partners is proud to partner with a global business process management (BPM) company. In Australia, the business focuses only on lending. Its team takes care of the admin for mortgage brokers, from preparing and lodging the loan through to approval and settlement, so brokers can focus on writing loans and looking after their clients.

About the role

This is the company’s first BDM hire in Australia. You will play a big part in building the broker business from the ground up, bringing new brokers on board and looking after them once they join. Your focus will be on Connective brokers and sub-aggregators.

What you’ll be doing

- Finding and signing recent broker partners, including individual brokers, small and mid-sized broking businesses and sub-aggregators

- Understanding each broker’s pain points and showing how the service saves them time and helps them grow

- Building and managing a strong sales pipeline

- Making onboarding smooth and quick, working with the offshore Transition Manager to set up each broker’s process

- Building long-term relationships that keep brokers happy and retained





- Ensuring each broker’s processes stay compliant with broker and aggregator compliance frameworks

- Organising lunch-and-learns and other events for brokers and aggregator groups

- Keeping up to date with the market and competitors, and sharing insights with the leadership team

About you

- Lending background with a good understanding of the loan process, from application to settlement

- BPO or BPM experience

- Proven sales experience

- Understanding of how aggregators work (for example Connective, AFG and Loan Market)

- Understanding of the day-to-day pain points of a mortgage broker
- An existing network of Connective brokers

Why you’ll love it

- A rare greenfield opportunity to shape the Australian broker business as the first BDM on the ground
- The backing of an established global organisation with a proven offshore delivery team

- Direct access to the leadership team, where your market insights will influence strategy
- A service that solves a real problem for brokers, which makes for an easier conversation

📌 Business Development Manager (Melbourne)
🏢 Ascend Talent Partners
📍 Melbourne