Introduction

National Disability Services (NDS) is Australia's peak body for disability service organisations and has been supporting and representing the disability sector for more than 80 years. Our valued members collectively operate several thousand services for more than 300,000 Australians with disability and employ a workforce of more than 100,000 people across metropolitan, regional, rural and remote communities. NDS has a strong and influential presence in every state and territory across Australia.

At NDS, our work is purposeful, collaborative and grounded in impact. We play a key role in shaping a stronger, more sustainable sector that improves outcomes for people with disability. We influence national reform, advocate for high quality providers and help our members navigate complexity in a changing environment.

Every role at NDS contributes to this impact, whether you work in policy & advocacy, member services, marketing & communications, operations, projects or corporate services.

At NDS, our values underpin everything we do. NDS employees have a passion to make a difference, are member focused, value diversity and lived experience, share knowledge and expertise and prioritise progress over perfection. NDS supports our people to achieve their goals with a range of benefits including flexible working arrangements, employee wellbeing progams and opportunities for growth and learning.

To find out more about NDS, please visit our website.

Description

About the Role

Reports to: Head of Learning & Development

Direct Reports: 0

Location: Melbourne, or any NDS office location would be considered.

Working Arrangement: Hybrid (minimum 1 day in the office per week), subject to role requirements

Hours: Part-time, 4 days per week.

Status: Permanent

Industrial Instrument: Non-Award The Business Development Manager - L&D; strengthens the capability and sustainability of the disability sector by connecting organisations with practical, high-quality NDS learning solutions. The role grows the reach and uptake of public workshops, in-house and customised training, NDS Learn eLearning and emerging products, helping providers build workforce capability and deliver better outcomes for people with disability. Working primarily with NDS members and disability service providers, the role develops trusted relationships, understands organisational and workforce priorities, and converts suitable opportunities into sustainable revenue.

This revenue supports NDS to extend its sector impact, strengthen member value and continue investing in relevant, accessible learning. The also pursues aligned opportunities across community services, government and corporate

Key Responsibilities:

Sales and revenue growth

- Proactively identify and engage NDS members, non-member disability service providers and aligned organisations that could benefit from NDS learning and capability solutions.
- Respond promptly and professionally to enquiries, seeking to understand each organisation’s workforce, service delivery and capability priorities before recommending a solution.
- Progress suitable opportunities through the customer journey using transparent followup, solution presentation, and commercial negotiation within delegated authority.
- Achieve agreed annual revenue, participation and business development targets recognising that sustainable growth enables NDS to invest in member value and sector capability.
- Promote public workshops, in-house and customised training,



NDS Learn eLearning and new Learning & Development products that respond to disability sector priorities, reform and workforce needs.
- Develop repeat business and cross-portfolio opportunities by maintaining trusted relationships and understanding customers’ changing workforce capability needs.

Business development and customer relationships

- Build and maintain respectful, trusted relationships with decision-makers and key contacts in disability service providers and aligned sectors.
- Conduct discovery conversations to understand organisational priorities, workforce challenges, learner requirements, budget and timing, and recommend relevant NDS solutions.
- Identify longer-term opportunities, strategic accounts and partnerships that strengthen member value, sector capability and sustainable portfolio growth.
- Gather and share customer, competitor, reform and sector intelligence to inform product development, pricing, positioning, promotional activity and commercial priorities.
- As required, represent NDS Learning & Development at relevant meetings, presentations, networking activities and sector events in a way that reflects NDS values and strengthens its reputation as a trusted sector partner.. Pipeline, proposals and reporting.
- Maintain accurate and up-to-date customer, lead, opportunity and activity records and actively manage the sales pipeline from initial contact to closure.
- Prepare clear, accurate and commercially sound proposals, quotes and related documentation in collaboration with the Learning & Development team.

Pipeline, proposals and reporting

- Maintain accurate and up-to-date customer, lead, opportunity and activity records and actively manage the sales pipeline from initial contact to closure.
- Prepare clear, accurate and commercially sound proposals, quotes and related documentation in collaboration with the Learning & Development team.
- Monitor and report on lead generation, pipeline value and coverage, conversion, participation, revenue, customer acquisition and repeat business and member engagement.
- Provide reliable forecasts, identify risks to target achievement and recommend practical actions to improve performance and customer outcomes.
- Contribute to continuous improvement of sales processes, templates, systems, reporting and the end-to-end customer experience

Collaboration and promotion

- Work closely with the Head of Learning & Development and Learning & Development team to align sales activity with portfolio priorities, delivery capacity and customer needs.
- Partner with the Head of Learning & Development, Learning & Development Programs Lead and Marketing & Communications team to develop and implement targeted promotional and lead-generation campaigns, ensuring messaging is accurate, accessible, audience appropriate and consistent with the NDS brand.
- Share timely feedback on campaign performance, lead quality and customer responses to support ongoing improvement.
- Collaborate across NDS, including Member Services and relevant project and state or territory teams, to coordinate engagement, draw on sector expertise and identify opportunities to increase member and sector impact.

Other Responsibilities (applicable for all NDS employees)

- Bring a member first approach and mindset to my work.



• Perform other duties and responsibilities as required by manager/supervisor from time to time.
- Comply with NDS's policies and procedures at all times, including (but not limited to) HR, Quality, Work Health & Safety (WHS), IT, Security, and Data Privacy.
- Respond to reasonable contact from NDS outside standard work hours if required as part of role responsibilities.
- Develop accessible versions of documents for internal and external distribution.
- Demonstrate the NDS values of Build respectful relationships, Lead change, Deliver clarity & impact, Support and develop others and Embrace diversity.

Skills And Experiences

Skills & Experience

1. Demonstrated experience in business development and sales, including proactive lead generation, qualification, pipeline management, relationship development and converting opportunities into revenue.
2. Experience with learning and development products or services, for-purpose sector and/or demonstrated experience and knowledge of the disability sector.
3. Proven ability to understand customer needs and position tailored solutions in a business-to-business workplace.
4. Experience preparing persuasive proposals, accurate quotes and other customer-facing sales documentation.
5. Demonstrated capability using a CRM to manage customer information, opportunities, activities, pipeline stages and reporting.

What We Offer

* Winner of 2026 Xref Engage Best Workplace and 2026 Xref Engage Change Champion Awards.

- Impact and purpose - Opportunity to do work that matters.
- Financial - Salary packaging, employee discounts, annual salary indexation
- Work life balance - Hybrid work, flexible arrangements, part time and job share options
- Leave - Paid parental leave, additional Christmas closedown leave, study leave, option to purchase leave
- Career development - Learning allowance, access to NDS events and learning, online LMS and courses
- Health and wellbeing - EAP, online wellbeing platform, flu vaccination reimbursement, Mental Health First Aid Officers
- Culture - Staff events, employee working groups, diversity and inclusion initiatives including RAP and DIAP
- Recognition - Service awards, peer recognition program, annual CEO awards

To Apply

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQA+ and culturally diverse communities to join NDS.

NDS is committed to supporting equal employment opportunities for individuals with disability and will provide reasonable workplace adjustments. We encourage potential applicants with lived experience to contact NDS to discuss any questions regarding individual workplace adjustments. NDS also provides adjustments throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 02 9256 3141 and indicate your preferred method of communication (email or phone).

Applications close: 25 November 2026. Please send your CV and a cover letter outlining your Skills & Experience in the areas listed above by clicking on the Apply button. For further information please contact [email protected]. Please do not send your application to this email address, as it's for enquiries only.

The successful applicant must be prepared to undertake a pre-employment police check.

No agencies please.

📌 Business Development Manager - L&D (Melbourne)
🏢 Elmo
📍 Melbourne