Business Process Improvement Specialist

- Full time, 12 month fixed term chance
- Help streamline People Services and make it easier for employees and managers to get things done.
- Work across people, process and technology to deliver smarter ways of working.

Join the Employee Experience team as a Business Process Improvement Specialist and play a key role in streamlining People Services and improving the overall employee experience. Working with operational, systems and payroll teams, you will analyse current processes, understand user needs, identify opportunities for improvement and design practical future-state solutions. You will translate business needs into clear requirements and support solution design, testing and implementation.

You will help deliver simpler, more efficient People Services that make it easier for employees and managers to access the support they need.

Key Accountabilities

- Process Analysis - Map and analyse end-to-end employee lifecycle processes to identify inefficiencies, risks and opportunities for improvement.
- Requirements & Future State Design - Gather and translate business and user requirements into clear functional and technical requirements and future-state solutions.
- User Research - Engage employees, managers and operational teams to understand needs, pain points and opportunities for improvement.
- Systems & Automation - Work with People Systems and technology teams to identify opportunities to improve processes and maximise SuccessFactors capabilities.
- Solution Design & Testing - Translate requirements into practical solutions and support solution design, testing and implementation to ensure they meet business and user needs.
- Continuous Improvement Pipeline - Identify, assess and prioritise improvement opportunities based on organisational needs, service impact and available resources.

About You You are a Process Improvement professional who brings strong analytical, process mapping and stakeholder engagement skills.

You will bring





- Experience leading process analysis, mapping and improvement in a complex organisation.
- Ability to translate business and user requirements into practical solutions.
- Experience analysing systems and workflows to identify opportunities for simplification, automation and self-service.
- Experience helping teams clarify problems, design improvements and translate ideas into practical action.
- Strong user research, stakeholder engagement and workshop facilitation skills.
- Experience supporting testing, implementation and embedding of process or system changes.
- Strong analytical, problem-solving and documentation skills.
- Relevant tertiary qualifications or equivalent experience; business analysis or improvement certifications are highly regarded.

Benefits of Working at RMH

- Meaningful Work Make a real difference in the lives of patients, families and our community.

- Career Growth Access learning, development, and diverse career opportunities.

- Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.

- Innovation Help shape the future of healthcare through research, technology and new models of care.

- World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.

- Enjoy great employee benefitsSalary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
- Work in the Parkville PrecinctWork in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Click on apply to view the Position Description Interested?

Click Apply to submit your application, please include a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

📌 Business Process Improvement Specialist (Parkville)
🏢 The Royal Melbourne Hospital
📍 Parkville