We are seeking an experienced Case Manager to join a Queensland Government team supporting the management of complex workers’ compensation matters.
Managing an allocated caseload of referrals from workers’ compensation insurers, you will oversee matters from initial referral through to final outcome, ensuring legislative requirements are met and stakeholders receive a professional, supportive and efficient service.
Key Responsibilities
- Independently manage a caseload of complex workers’ compensation referrals from receipt through to resolution.
- Review and assess documentation to ensure legislative and procedural requirements are met.
- Liaise with workers, insurers, representatives and tribunal members, providing guidance and technical advice.
- Manage sensitive and sometimes challenging matters with professionalism, empathy and discretion.
- Coordinate tribunal hearings, scheduling and stakeholder availability.
- Maintain accurate electronic case records and contribute to continuous process improvement.
About You
- Experience in case management within workers’ compensation, insurance claims, dispute resolution or a similar regulated environment.
- Practical understanding of workers’ compensation legislation and its application.
- Robust customer service and complaints management experience.
- Confident managing complex caseloads, competing priorities and strict deadlines.
- Excellent communication and stakeholder engagement skills, with the ability to navigate sensitive situations.
- Experience within a tribunal, court, regulatory or government environment will be highly regarded.
The Opportunity
This is an opportunity to join a service-focused government team where your case management expertise, communication skills and ability to support people through complex processes will make a genuine difference.
Contract: 6 months + 6-month extension
Location: Brisbane CBD
Start: ASAP Contact Nat on 0430 292 or ****@blackroc.co