About Us

Territory Therapy Solutions (TTS) is a locally owned and operated allied health practice based in Darwin, providing high-quality therapy services to individuals living with disabilities and complex injuries across the Northern Territory.

We pride ourselves on delivering compassionate, professional and client-centred care, and we're looking for an enthusiastic and organised Client Coordinator to join our administration team.

If you're someone who thrives in a busy environment, enjoys helping people and loves keeping things organised, we'd love to hear from you!

About the Role

As a Client Coordinator, you'll be an important part of our team and often the first point of contact for our clients, families and external stakeholders.

You'll work closely with our administration team and allied health professionals to ensure our day-to-day operations run smoothly and our clients receive an excellent experience from their very first interaction with TTS.

Your key responsibilities will include:

- Providing friendly and professional customer service via phone, email and in person.
- Coordinating appointments and managing multiple therapists' schedules.
- Managing incoming referrals, client enquiries and intake processes.
- Maintaining accurate client records and information within our client management systems.
- Communicating with clients, families, support coordinators and other stakeholders.
- Providing general administrative support to our therapists and wider team.
- Managing competing priorities in a busy, quick-paced environment.
- Maintaining confidentiality and ensuring compliance with organisational policies and procedures.

About You We're looking for someone who is proactive, reliable, organised and genuinely enjoys helping others.





To be successful in this role, you'll ideally have:

- At least 3 years' experience in an administration or similar role.
- A Certificate IV in Business Administration or equivalent practical experience.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Confidence managing multiple tasks and competing priorities.
- Proficiency in Microsoft Office 365 and other computer systems.
- A positive, solutions-focused attitude and willingness to take initiative.
- The ability to work independently and collaboratively within a team.

Highly regarded, but not essential:

- Previous experience working in allied health, healthcare or the disability sector.
- Knowledge of the NDIS and its processes.
- Experience using Salesforce or Lumary client management systems.

Mandatory requirements:

- Police Check Clearance.
- OCHRE Card (Working with Children Clearance).
- Current driver's licence.
- Applicants must have the legal right to work in Australia.

Why Join TTS? We believe in supporting our staff and recognising the important contribution they make to our organisation.

We offer a fantastic range of employee benefits, including:

- 6 weeks of annual leave each year.
- 3 weeks of personal leave each year.
- 2 weeks of professional development opportunities.
- Competitive remuneration based on experience and qualifications.
- Maternity and parental leave entitlements (conditions apply).
- On-the-job training and support.

Most importantly, you'll be joining a team that makes a meaningful difference in the lives of people across the Northern Territory. Ready to Join Our Team?

If you're an organised, motivated and compassionate administration professional looking for a rewarding role, we'd love to hear from you!

📌 Client Coordinator – Administration & Reception (Berrimah)
🏢 Territory Therapy Solutions
📍 Berrimah