Our Client

Australian Food Super (AFS) is the dedicated super fund serving Australia’s meat and broader food processing workforce. The organisation’s primary purpose is to help employees in the food industry build financial security and ensure their long-term wellbeing. AFS is committed to delivering straightforward, trustworthy, and member-first services, all of which are underpinned by a deep understanding of the industry.

The organisation upholds the values of accountability, innovation, member-centricity, collaboration, and performance excellence.

The Role

Reporting to the Chief Experience Officer (CXO), the Client Service Manager (Field) is responsible for leading and delivering outstanding member and employer experiences across all field-based activities for Australian Food Super (AFS). This role ensures that front-line service aligns with organisational values, drives member engagement, and supports AFS’s strategic priorities.

The Client Service Manager (Field) champions a member-first approach, acting as a key interface between members, employers, and AFS, and is accountable for the performance, quality, and continuous improvement of all field service operations.

Duties will include

- Visiting key sites and clients across both SA and WA to provide a consistent and high-quality experience for members and employers
- Developing service standards, operating frameworks and engagement initiatives that strengthen member loyalty, satisfaction and trust
- Representing AFS at industry events, community forums, and member meetings as required
- Driving proactive engagement with members, employers and community stakeholders, ensuring enquiries, complaints and escalations are resolved effectively
- Driving innovative approaches to increase member participation, satisfaction and retention through field-based initiatives




- Ensuring field activities operate in line with organisational policies, regulatory requirements and appropriate risk and governance frameworks
- Building strong stakeholder relationships and use member insights, feedback and analytics to drive innovation and enhance the overall member and employer experience

About You

- Highly organised with strong time management skills, with the ability to independently manage your visit schedule and travel across SA and WA
- A natural relationship builder who enjoys engaging with people from a wide range of cultural backgrounds
- Comfortable travelling to regional and remote locations and visiting meat and food manufacturing sites to engage directly with members
- Confident working autonomously in the field while remaining connected and cooperative with the broader, national team
- Willing and able to undertake regular travel across SA and WA as part of the role
- A full, unrestricted driver’s licence and access to a reliable vehicle
- Tertiary qualifications in business, finance or a related discipline will be highly regarded
- Experience within superannuation or financial services will be advantageous but is not essential to be considered.

In Return

- Full-time, flexible, autonomous role where you can be based anywhere in South Australia
- Opportunity to complete the RG146 qualification if you haven’t previously completed the training
- Pivotal, member facing position where you’ll represent the super fund and actively support in increasing member engagement
- Competitive salary package subject to background and experience
- Would be well suited to someone who enjoys being on the road and travelling to some of SA and WA’s most picturesque regional areas

Next Steps If you’re interested in the role, please apply using the relevant link. If you have any specific questions, contact Megan Kivell – [email protected]

📌 Client Service Manager (SA/WA) - Field Based (Adelaide)
🏢 Perks People Solutions
📍 Adelaide