Harris Orthodontics is a progressive orthodontic practice committed to delivering an exceptional standard of patient care. The practice makes use of contemporary technology, including artificial intelligence and remote monitoring systems, to support productive clinical operations and a high-quality patient experience and care.
About the Role
Harris Orthodontics is seeking a capable and decisive Clinic Operations Coordinator to oversee the day-to-day operation of the clinic floor. This is a newly established position, offering the successful applicant the opportunity to shape the role and contribute meaningfully to the practice's continued development.
The Clinic Operations Coordinator will report to the Practice Manager and serve as the central point of contact for the clinical team. The position carries delegated authority to resolve routine operational matters independently.
Key Responsibilities
- Daily clinic coordination: Review schedules, staffing levels and patient requirements, and ensure that rooms, personnel and equipment are prepared for each clinical session.
- Team direction: Communicate clear expectations, adjust priorities as circumstances require, and ensure the team remains focused and on schedule.
- Accountability: Follow through on agreed actions, address day-to-day matters promptly and fairly, and ensure issues are brought to resolution.
- Operational problem-solving:
Identify delays and inefficiencies early and implement solutions before they affect patient care.
- Laboratory and inventory management: Ensure appliances, retainers and clinical supplies are available where and when required.
- Continuous improvement: Identify opportunities to improve clinic processes and assist in implementing approved changes.
- Responsible for the training of all new hires
Selection Criteria The successful applicant will demonstrate:
- Previous experience leading, supervising or coordinating a team
- Confidence and sound judgement in decision-making
- The ability to conduct direct conversations in a respectful and constructive manner
- Composure and effectiveness in a fast-paced environment
- Strong interpersonal skills and the ability to earn the trust and cooperation of colleagues
- Experience in a dental or healthcare setting is strongly desirable but not essential. No clinical qualification is required; comprehensive training in orthodontic workflows will be provided.
What We Offer
- The opportunity to shape a newly created position
- Meaningful responsibility from commencement
- A three-day working week (Wednesday to Friday)
- A supportive, values-driven team environment
- Ongoing leadership and professional development
How to Apply Please submit your resume together with a brief cover letter describing an occasion on which you took charge of a challenging situation and achieved a positive outcome.