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10th November, 2026/n ABOUT THE OPPORTUNITY /n Reporting to the Store Manager, we are currently seeking a highly organised and enthusiastic Collections Crew member to provide premium service both friendly and exceptionally efficient, while dispatching orders to Lotte Duty Free customers at the Collections Counter. /n You will be working in a fast-paced, customer-centric environment with a friendly and diverse team.

/n YOUR DUTIES WILL INCLUDE /n /n

- Distribute orders at the Collections Counter and handle “un-packs” and “re-packs” with accurate computer entries.

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- Provide quality customer service and assist on the shop floor as needed.

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- Check remaining parcels at shift end and report stock control or sales issues to the Compliance Officer.

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- Communicate customer issues to the Hotline Team via email and report pre-order inquiries or errors to Sales Managers.

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- Be aware of, and adhere to, Airport security emergency and health and safety procedures.

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ABOUT YOU/n

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- Previous customer service experience in a fast-paced environment, ideally retail

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- Intermediate experience with Microsoft Office

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- A reasonable level of physical fitness, as manual handling and heavy lifting will be involved

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- High attention to detail

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- Strong communication and numerical skills

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- Responsible Service of Alcohol (RSA) certification required

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ABOUT LOTTE DUTY FREE

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/n Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam,



and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!/n

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/n Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner./n

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/n Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store/n

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WHY JOIN LOTTE DUTY FREE/n

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- Team Discount Program

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- Airport Retail Stores Discount (10% -20%)

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- Uniform & ASIC Pass Provided

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- Sales & Product Training Program

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- Employee Assistance Program and Health initiatives

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- Private Health Insurance Discount

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- Lotte New Employee Induction & Safety Leagues Program

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- Long-term Career & Professional Development Opportunities

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- Safe, Diverse & Inclusive Work Setting with a Supportive Culture

/n /n DETAILS OF THE ROLE/n

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- Location: Brisbane Airport

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- Full Time position 76 hours’ fortnightly

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- 2 week rotating roster

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- Availability to work a flexible schedule including nights, weekends, and public holidays

/n /n HOW TO APPLY/n

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/n Click Apply Now to submit your resume and cover letter. Applicants must be at least 18 years old, hold full Australian working rights, and pass required customs and police clearances./n

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/n It is essential to have your own form of reliable transport due to the early/late hours of work./n

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Only candidates that are successful for short listing will be contacted./n

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If this excites you, we want to meet you!/n /n

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📌 Collections Crew (Brisbane)
🏢 Lotte Travel
📍 Brisbane