Enhanced Due Diligence (EDD) Case Review & Compliance Support

- Review incoming EDD cases in accordance with defined Priority levels (Priority 1–4).
- Assess risk indicators including PEP/sanctions hits, adverse media, complex ownership structures, third-party payments, cross-border exposure, and source of funds/wealth concerns.
- Analyse beneficial ownership structures and identify red flags.
- Prepare clear, structured written recommendations within defined SLAs.
- Escalate Complex Cases to senior compliance personnel where required.
- Maintain complete, audit-ready case documentation within the platform.
- Identify matters that may warrant SMR consideration and escalate internally.

SLA & Case Management Discipline

- Triage cases based on risk severity and service-level commitments.
- Track turnaround times and ensure compliance with contractual response windows.
- Maintain structured, defensible case notes.
- Support monthly and annual reporting on case volumes, trends and systemic risk themes.

Customer Support & Platform Guidance

- Respond promptly to customer inquiries via email, chat or phone.
- Provide explicit, empathetic and solutions-oriented assistance.
- Guide users through AML workflows, onboarding processes, and best practices.
- Support clients in understanding risk flags and compliance steps within the platform.

Technical Issue Escalation





- Identify and diagnose technical or workflow issues requiring development intervention.
- Log detailed, organised bug reports and feature requests.
- Work cross-functionally with product and engineering teams to resolve issues.
- Communicate resolutions clearly back to clients.

Documentation & Training Support

- Assist in creating and updating help guides, FAQs and compliance workflow documentation.
- Develop tutorial walkthroughs or short training materials for common AML use cases.
- Contribute to internal EDD playbooks and case frameworks.

Feedback Collection & Platform Improvement

- Design and implement customer feedback surveys.
- Analyse trends, recurring friction points and workflow gaps.
- Provide structured feedback to product and leadership teams.
- Identify opportunities to streamline processes and improve user experience.

Proactive Client Engagement

- Conduct proactive outreach to enterprise clients to ensure satisfaction.
- Share updates, best practices and new feature guidance.
- Support adoption and operational confidence across enterprise networks.

Operational Contribution

- Collaborate closely with the founder and leadership team on ad hoc strategic initiatives.
- Take initiative in improving internal processes and workflows.
- Support scaling of compliance support frameworks as enterprise demand grows.

📌 Compliance Support Analyst for a Data Protection Company in Australia (Home Based Full Time) (North Sydney)
🏢 Virtual Coworker
📍 North Sydney