COSMETIC INJECTOR & SALES ADMINISTRATION COORDINATOR

Join The Heritage Aesthetics Clinic

About Us

The Heritage Aesthetics Clinic is a premium, medically-led aesthetic space built on genuine care, trust, and attention to detail. Everything we do is centred around creating natural, refined results while ensuring every patient feels truly seen, heard, and looked after. More than just a clinic, Heritage has been created to feel like a supportive and welcoming family, not only for our clients, but for our team. We value collaboration, growth, and building something meaningful together, where each team member plays an important role in shaping the experience we deliver.

We are currently seeking experienced professionals to join our growing team across two key positions:

1. COSMETIC INJECTOR - REGISTERED NURSE

- SALES ADMINISTRATION COORDINATOR

Both positions are integral to the patient experience and the successful operation of The Heritage. We are looking for people who are professional, confident, passionate about aesthetics, and aligned with our values of care, excellence and professionalism.

POSITION 1 – COSMETIC INJECTOR

About the Role

We are seeking an experienced Cosmetic Registered Nurse / Cosmetic Injector to join The Heritage Aesthetics Clinic MINIMUM 3 years injecting. This is an exciting opportunity for an experienced injector who is passionate about creating natural, refined results and providing an exceptional patient experience.

You will be responsible for conducting thorough consultations, developing appropriate treatment plans, performing cosmetic injectable treatments within your scope of practice, and ensuring every patient receives a safe, personalised and professional experience.

The successful candidate will work closely with the clinic team to ensure a seamless patient journey from initial enquiry through to consultation, treatment and ongoing care.

Key Responsibilities

- Conduct comprehensive patient consultations and assessments
- Develop individualised treatment plans based on patient goals, anatomy and clinical suitability
- Perform cosmetic injectable treatments within your scope of practice
- Provide clear and appropriate pre- and post-treatment education
- Maintain accurate clinical documentation and patient records
- Recognise and appropriately manage or escalate adverse events and complications
- Provide appropriate follow-up and patient care
- Maintain high standards of infection control, clinical safety and professional practice
- Work collaboratively with the Clinic Coordinator and wider team
- Contribute to a warm, professional and premium patient experience
- Maintain knowledge of current aesthetic practices, products and treatment approaches
- Follow The Heritage's clinical protocols, policies and procedures

Essential Skills & Experience

- Registered Nurse with current AHPRA registration
- Previous experience in cosmetic injecting is essential
- Strong understanding of facial anatomy and aesthetic assessment
- Confident consultation and communication skills
- Strong understanding of patient safety, contraindications and appropriate escalation
- Excellent attention to detail and clinical documentation
- Professional presentation and exceptional interpersonal skills
- Passion for natural, refined aesthetic outcomes
- Ability to work independently while contributing positively to a close-knit team

Experience with additional aesthetic treatments and modalities will be highly regarded.

POSITION 2 – SALES ADMINISTRATION COORDINATOR

About the Role

We are seeking a highly organised,



proactive and commercially minded Sales Administration Coordinator to support the sales performance and day-to-day operations of The Heritage Aesthetics Clinic. This role is more than traditional administration. You will play an important part in managing the client enquiry journey, supporting sales activities, maintaining accurate business records and ensuring potential clients receive timely and professional communication.

You will be responsible for managing incoming enquiries, following up prospective clients, coordinating consultations and bookings, maintaining CRM and booking systems, tracking sales activity, processing payments and supporting the Director and clinical team with administrative and operational requirements.

A key component of this position is sales administration and enquiry conversion. You will be expected to confidently engage with prospective clients, understand their initial concerns, provide appropriate general information about available treatments, follow up leads consistently and help convert suitable enquiries into consultations and bookings.

The ideal candidate is commercially aware, detail-oriented, confident in client communication and capable of managing multiple administrative priorities in a fast-paced aesthetics clinic environment.

Key Responsibilities

Sales Administration & Enquiry Management

- Manage incoming sales enquiries via phone, email, website and social media channels.
- Respond to prospective clients promptly and professionally.
- Follow up new enquiries, outstanding leads and prospective clients to encourage consultation bookings.
- Maintain an organised sales pipeline and ensure no enquiries are missed.
- Build rapport with prospective clients and understand their initial treatment interests and concerns.
- Provide general information about available treatments and direct clinical questions to the appropriate nursing or clinical team member.
- Support the conversion of enquiries into consultations, bookings and treatment opportunities.
- Monitor lead progress and maintain accurate records of all client interactions.
- Assist with client retention, rebooking and follow-up communication.
- Identify opportunities to improve enquiry response times and conversion rates.

CRM, Reporting & Sales Performance

- Maintain and update CRM, client databases and booking systems.
- Manage Google Sheets, Google Docs, Excel and other administrative platforms.
- Track enquiries, consultations, bookings, sales activity and conversion rates.
- Prepare regular sales reports, administrative summaries and KPI updates.
- Monitor outstanding enquiries, pending bookings and follow-up requirements.
- Maintain accurate client records and ensure information is consistently updated.
- Assist with sales performance monitoring and identify opportunities for process improvement.
- Ensure all sales and administrative documentation is properly maintained.

Clinic Administration & Operations

- Coordinate consultations, treatment bookings and appointment schedules.
- Support the daily administrative operations of the clinic.
- Process payments and assist with invoicing and payment follow-ups.
- Coordinate communication between clients, the Director and clinical team.
- Assist with team scheduling and general operational coordination.
- Support administrative audits, including drug register auditing and other compliance-related documentation.




- Assist with complaint management and ensure concerns are escalated appropriately.
- Maintain organised filing systems, records and operational documents.
- Develop and improve administrative workflows to support efficiency and productivity.

Marketing & Business Development Support

- Assist with the coordination and distribution of EDMs and client communications.
- Support marketing campaigns, promotions and client engagement initiatives.
- Assist with social media content coordination and promotional materials.
- Maintain promotional information and campaign records.
- Support lead generation and follow-up activities arising from marketing campaigns.
- Assist in monitoring campaign enquiries and resulting bookings.
- Work with the Director to identify opportunities to improve sales processes, client engagement and overall business performance.

Who You Are

We are looking for someone who:
- Is highly organised, proactive and commercially minded.
- Has excellent communication and interpersonal skills.
- Is confident handling sales enquiries and following up prospective clients.
- Has a natural ability to build rapport and develop positive client relationships.
- Understands the importance of timely follow-ups and consistent lead management.
- Is comfortable working towards sales targets and performance KPIs.
- Has strong administrative and data management capabilities.
- Is confident using CRM systems, booking platforms and spreadsheets.
- Demonstrates initiative and can work independently with minimal supervision.
- Can manage competing priorities while maintaining accuracy and attention to detail.
- Is professional, polished and confident when communicating with clients and colleagues.
- Enjoys working in a premium, fast-paced aesthetics clinic environment.
- Is motivated to contribute to business growth and long-term success.

We will provide training on The Heritage's specific systems, processes, protocols, patient journey and clinic-specific services. However, foundational aesthetic industry knowledge and experience managing client enquiries and conversion must already be established.

What We Offer

- Across both positions, we offer:
- A supportive, uplifting and genuinely team-focused clinic setting
- A structured onboarding process
- Ongoing training and professional development
- Long-term career growth as the clinic expands
- The opportunity to work within a premium, high-end aesthetic environment
- Well-structured systems and processes
- A close-knit and collaborative team
- The opportunity to grow alongside a new clinic with a long-term vision
- A workplace where your contribution is recognised and valued
- The opportunity to be part of building something meaningful from the beginning

Why Join The Heritage?

The Heritage isn't simply another clinic. We are building a premium aesthetic environment where patients receive exceptional care and our team feels equally valued and supported.

We are looking for people who want more than a job — we are looking for individuals who want to grow with the clinic, contribute to its culture and take pride in the experience we create for every patient.

How to Apply

Please specify which position you are applying for: Cosmetic Injector or Clinic Coordinator. If you are interested in both positions, please indicate this in your cover letter.

Please submit your resume and cover letter introducing yourself, outlining your relevant experience and explaining why you feel you would be a strong fit for The Heritage Aesthetics Clinic.

Email: [email protected]

We can't wait to hear from you and potentially welcome you into the Heritage family.

📌 Cosmetic Injector & Sales Administration Coordinator | Join Our Aesthetics Team (Northcote)
🏢 The Heritage Aesthetics Clinic
📍 Northcote